Frontline

Retention

Failed payments are becoming a hidden driver of subscription cancellations, warns Ecommpay

Payments
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24 Jul 2026
by Amanda Vlietstra
Ecommerce businesses are losing customers because their payment infrastructure is silently pushing subscribers towards cancellation.
Payments Retention subscriptions

Apple’s new subscription model signals shift for retail recurring revenue

Subscriptions
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29 Apr 2026
by Amanda Vlietstra
Apple has unveiled a new App Store subscription option that allows customers to pay monthly while committing to a 12‑month term - a move that...
Retention subscriptions Technology

Retail subscription economy shifts focus to retention over acquisition

Subscriptions
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14 Nov 2025
by Amanda Vlietstra
Retailers are prioritising retention strategies over the relentless acquisition of new customers.
Retention subscriptions

GUEST COMMENT The power of reviews to boost sales, customer trust and retention

Guest Comment
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30 Jan 2025
by Katie Searles
Retention reviews Trustpilot

Post-Holiday Retention Strategies for Sustainable Loyalty

Frontline
19 Jan 2024
by Talon.One
Ecommerce Retention Strategy technhology

The art of retention: innovative retail technology for an outstanding shopping experience

Frontline
17 Jul 2023
by Xenoss
Amid economic headwinds, when wages don’t keep up with inflation, shoppers become more budget-conscious. Forty-two percent of respondents to PwC’s February...
Retention

Cost-effective Customer Acquisition and Retention for eCommerce and Marketing Leaders in 2022

Frontline
23 Sep 2022
by Stuart Crowley
Ecommerce Marketing Mergers and acquisitions Retention
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