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Big data proves a challenge for customers and businesses alike

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In today’s Internet Retailing newsletter we consider the frustrations that big data is causing in both customers and the businesses who serve them. Two new reports illustrate the challenges of dealing with data from both points of view. Find out more in the story below.

We also report on Domino’s Pizza now seeing more than 60% of its UK deliveries ordered online, on Belkin as it launches five new ecommerce websites across Europe, on Dunelm, where investment has helped to lift both multichannel sales and overall sales, and on Chemist Direct, celebrating a 350% rise in affiliate revenue. Our guest comment today comes from Daniel Martin, head of retail at Maxymiser, who considers how retailers can best get ahead of the competition when it comes to delivery. Read more on all these stories in the newsletter below.


We have a number of upcoming webinars to let you know about today.

On Tuesday July 9, Shane Irons of Motorcycle Superstore and Bill Loller, VP of IBM company Mobile Tealeaf, will join us for a webinar on Creating Inspiring Digital Experiences at Motorcycle Superstore. The event will consider how Motorcycle Superstore has committed to providing their customers with an optimal experience. Participants will find out about effective management of online channels, best practice case studies around web analytics and customer experience management, and the impact of online behaviour on the brand. Find out more about the event and register here.

Finally, on Tuesday July 16, SLI Systems bring together Snow + Rock and Javelin Group to discuss SaaS (software as a service): risks and rewards in retail. The event takes place at 11am, when Fraser Davidson, director, technology services, at Javelin Group, and David Kohn, head of multichannel at Snow + Rock, will speak. Find out more and register for the free webinar here.

More information about our webinar programme is available here.


We’re also excited to have the first details of the 8th Internet Retailing Conference. The event will be held on October 16 in London. Keynote speakers will include Sir Stuart Rose, chairman of Ocado and Dressipi, and Laura Wade-Geary, executive director, multichannel ecommerce, Marks & Spencer. For more details and early bird supersaver registration, visit

And a reminder too that you can still catch up if you missed that vital briefing at Internet Retailing Expo (IRX2013). Presentations and panels from the across the six conferences of the event, the workshops and Innovation TV Studio are now available to view online at

Today’s stories

More than 60% of Domino’s Pizza deliveries now ordered online

Use of big data frustrates customers just as it baffles many marketers

Belkin launches five new European ecommerce sites

GUEST COMMENT Fulfilling customer promise

Chemist Direct reports 350% boost to affiliate revenue

Dunelm continues to invest in multichannel as sales grow

Read More

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