The transition to digital has been driven forward rapidly by Covid-19. Figures from the Office of National Statistics showed that the proportion of UK retail sales that took place online in
September was at 27.5%, compared with 20.1% in February. Even before the pandemic, retail faced important structural challenges, with low-footfall and high rent lessening the desirability and profitability of physical channels.
Retailers are also often prohibited from maximising the quality of their online services due to the many challenges that come with ecommerce; such as fulfilling customer expectations, product availability and having an efficient supply chain.
In this blue paper, written in conjunction with Cybertill, we look at how adopting a cloud-based electronic point of sale can help retailers to realise better service and efficiencies in both channels.
Inside we will share the six steps to implementing Cybertill, including drivers for change, software integration and governance with the customer. Also included in this report, is a detailed case study with a real client who has implemented Cybertill, that takes you through KPIS and results, next steps and more.
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