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IREU Top500 The Customer Report: 2018

IREU Top500 The Customer Report: 2018

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Figleaves comes top in online delivery survey

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Online mystery shoppers who evaluated 58 top-performing retail websites for the latest eRetail Benchmark study from eDigitalResearch have ranked Figleaves in the number one spot for delivery.

Figleaves has consistently achieved the top position for delivery in the eRetail Benchmark study over a number of years and was one of twenty retailers that the study identifies as achieving a 100% on-time delivery record.

"Delivery failure was a big problem for early adopters of online shopping, but competition in the online space has meant that businesses have greatly improved their delivery and fulfilment processes," says eDigitalResearch's Michelle Fuller. "Expectations have grown and, as a result, pure play retailers such as Figleaves not only have to meet delivery expectations but have to differentiate themselves by offering better delivery options or by ensuring that their goods are well presented."

"We are delighted to see that consumer confidence remains high in our delivery and fulfilment service," says Mark Patterson, Figleaves' supply chain director. "We pride ourselves on delivering to a high standard as we want to ensure that our customers have an easy and pleasant online experience from end-to-end and continue to come back. The online market is a lot more competitive now and as our business expands, it is important that we not only meet delivery expectations by offering a wide array of delivery options, but further delight our customers by ensuring that our products are well-presented and nicely packaged."

Readers can download a presentation containing the full league tables for the study from eDigitalResearch.

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