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DHL adds 3000 new self-service parcel machines to meet ecommerce demands


DHL plans to add 3000 new self-service parcel machines across Germany in the next two years.
The 3,000 additional Packstations will bring the total up to 7000 across the country by 2021. The packstations sit alongside the company’s 24,000 other physical postal outlets and parcel shops.

DHL introduced Packstations to the German market in 2003. The company believes that they constitute a key part of its strategy to meet growing demand for ecommerce over the next five years.

The strategy for the next five years, outlined earlier this month, will see the company investing €2 billion in digitising its operations to keep up with the demands of ecommerce.

Tobias Meyer, board member for post and parcel at Deutsche Post DHL Group, said: “Sustained growth in ecommerce remains a key driver for the strategy’s implementation and for the company’s future success.

“With our mix of self-service Packstations and postal outlets with long opening hours, Deutsche Post DHL Group services are more accessible to consumers than ever before.”

Meyer claimed that for customers the machines are “an integral part of their online shopping experience and an indispensable part of their everyday lives.”

He added: “That’s why we’re investing large sums to further expand our Packstation network across Germany – in rural areas and in cities. We’re not only responding to the sustained strong growth seen in parcel volumes but are also giving customers even greater access to our parcel service network.”

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