In today’s InternetRetailing newsletter we’re reporting on how retailers from Moss Bros and L.K.Bennett to Sweaty Betty, The Cotswold Company and The White Company are investing in the face of growing online demand.
In today’s guest comment, Derek O’Carroll of Brightpearl argues that Covid-19 has been an extreme stress test for the way that retailers sell – and many have introduced fast delivery and improved customer experiences as a result.
We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept All”, you consent to the use of ALL the cookies. However, you may visit "Cookie Settings" to provide a controlled consent.
This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.
You are in: Home » Editorial » EDITORIAL How Moss Bros, The White Company, Sweaty Betty and more are adapting as spending moves further online
EDITORIAL How Moss Bros, The White Company, Sweaty Betty and more are adapting as spending moves further online
Chloe Rigby
In today’s InternetRetailing newsletter we’re reporting on how retailers from Moss Bros and L.K.Bennett to Sweaty Betty, The Cotswold Company and The White Company are investing in the face of growing online demand.
The changes are coming as the way shoppers buy changes. New figures suggest that online demand grew in 2020 and will continue to grow in future, while footfall still lags behind pre-pandemic levels, suggesting a longer-term shift in how – and where – retail happens.
Retailers and brands are adjusting. The White Company, for example, says the strength of online demand for homewares and gifts helped it to mitigate store closures during Covid-19 lockdowns. It now plans to continue to invest in IT and in international expansion.
Similarly, other retailers are responding to fast ecommerce growth. The Cotswold Company is upgrading its website and replatforming as business moves further online, and Sweaty Betty is now improving the way it handles returns, which have grown in line with increased online demand. Made.com is expanding its warehousing as more shoppers – from both the UK and Europe – buy its homewares over the internet.
Sustainability continues to be a concern, both for businesses and for consumers. Today we report on how Moss Bros and L.K.Bennett are approaching circular retail, and how DS Smith is now reporting its circular design metrics.
In today’s guest comment, Derek O’Carroll of Brightpearl argues that Covid-19 has been an extreme stress test for the way that retailers sell – and many have introduced fast delivery and improved customer experiences as a result.
Read More
You may also like
Register for Newsletter
Receive 3 newsletters per week
Gain access to all Top500 research
Personalise your experience on IR.net