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EDITORIAL Strategies that work: how leading retailers from Pets at Home to Majestic Wine are approaching growth

Sign-ups to the Pets at Home Puppy and Kitten Club are now running three times higher than during the pandemic. Image: Fotolia

In today’s InternetRetailing newsletter, we’re reporting on the strategies of leading retailers that are successfully growing their sales. 

Pets at Home, meanwhile, says that a one-stop shop approach combining retail and services is helping it to win more of its customers’ spending. Sales are up at Zalando, where more shoppers are visiting via mobile and the retailer is working to improve delivery. Majestic Wine has agreed the £100m sale of its multichannel business so that it can concentrate on growing its pureplay business.

Every retail strategy is different, of course, based on the needs of the business’ individual customers. But of these strategies would work if they didn’t give customers what they want. Today we look ahead to the customer expectations conference at IRC 2019 where retailers can both hear others share their experiences and insights, and, through round tables, share their own ideas for meeting those expectations. 

We’re also reporting as John Lewis and partners put forward what it says is the first blueprint for human robotic interaction of the 21st century, and as retailers show the progress they’ve made in responding to climate change.

From our European coverage, we have the news that MediaMarkt has introduced in-store app navigation.

Today’s guest comment comes from Emil Waszkowski of Future Mind, who considers how technology is transforming in-store shopping.

Image: Fotolia

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