Join us in the studio as we explore the 2023 RetailX Brand Index (download here: https://internetretailing.net/report-hub/retailx-brand-index-europe-2023/). Led by our Editor in Chief, Ian Jindal, our panel will explore the ranking of the best performing multichannel and ecommerce brands across Europe this year.
Our index in 2023 ranks brands not only on their size, but also their performance in our four value chains – customer, product, operations and strategy.
We will discuss how the Elite-ranked brands made it to the top of our ranking, and we have case studies including Jack & Jones, HP, Vans, Brico Depot, Zara and Lego.
Our panel will discuss how these brands approached the headwinds of 2022 and early 2023 brought: the global shock of the war in Ukraine, the continuing reverberations on supply chain, the energy price hikes of last winter, and the concerns over economic growth in major markets.
We will also look at three trends shaping performance, namely:
- service – how brands are learning how best to serve the consumers who buy directly from them
- sustainability – how this is moving up the agenda for brands and consumers alike, and
- a focus on local – how global brands can offer locally-relevant services and experiences in each market.
So much to cover in this fast-paced and fact-filled discussion, and you can be sure that we’ll cover our usual topics of data, consumer insight and the practicalities of moving from ideas to delivery at scale.