Seasonal peaks can be make-or-break periods for retailers. Through the increased customer demand and orders, customers still expect the same level of experience and delivery performance. And with those higher purchase rates come higher returns rates too, often leaving retailers with reams of returned goods piling up far quicker than they can be processed and put back on the shelves.
In a recent study, KPMG found that up to 50% of clothes are returned following the holiday period. Less than 50% of those returns are making their way back on sale.
In this webinar we explore how fashion retailers can maintain customer satisfaction with a returns process that minimises cost and waste.
We’ll provide real-life insight into how fast-growth retailers can:
- Gain data visibility to help them make better returns decisions
- Get goods back on sale quicker with automated rules
- Prevent out-of-policy and fraudulent returns in high-value items
- Provide consumers with an easy returns experience
- Drive more footfall into store and increase purchases
- Process returned goods quicker to speed up disposition
- Reduce stock wastage
Join Internet Retailing and Blue Yonder to discuss the pains of managing returns through peak and the journey to an easier path.
