As the online space becomes more competitive, retailers are implementing new strategies to attract and retain customers. Whilst price and promotion play a role in enticing customers, brands are taking it a step further to exceed customer expectations. From content development to merchandising, there are so many ways that retailers can get customers to fall in love with their brand and product and build loyalty.
This online panel will explore how you can differentiate your brand when interacting with customers and how to encourage repeat purchases. With expert advice and real-life examples, the session will explore how leading retailers are approaching their journey with loyalty and redefining customer experiences
