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IREU Top500 The Customer Report: 2018

IREU Top500 The Customer Report: 2018

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Sharing capabilities built into Apple Wallet passes increase businesses’ mobile footprint by 4.3X on average

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Sharing capabilities built into Apple Wallet passes increase businesses’ mobile footprint by 4.3X o
Sharing capabilities built into Apple Wallet passes increase businesses’ mobile footprint by 4.3X o
Analysis by digital growth company Urban Airship of more than one million Apple Wallet coupons and loyalty cards of major retail brands shows that for every mobile wallet pass a customer installs, it is shared and added to 3.3 other mobile devices on average—a 4.3X share rate.

More than three-quarters of retailers’ installed passes were the result of sharing versus being created and distributed through their marketing channels.

“This data shows Apple Wallet passes unlock network effects for business growth, lowering the cost of customer acquisition by offering an incredibly simple path for customer referrals and repeat business,” said Brett Caine, CEO and president, Urban Airship. “Best of all, any size business can implement mobile wallet passes, which are 10-25X less expensive than traditional plastic cards and offer dynamic updates and lockscreen notifications for expiration alerts, location-aware reminders, new loyalty levels achieved, and much more.”

Mobile wallet coupons see a higher rate of sharing than loyalty cards at 5.3X versus 3.9X on average. The% of passes shared varied across brands, with the top-half of retailers seeing 46.4% of passes being shared on average, while the bottom-half saw 17.4% of passes shared on average. Regardless of the brand, shared mobile wallet passes multiplied the total number of passes installed on consumers’ devices. Furthermore, the data shows that sharing is occurring at a peer-to-peer level rather than sharing facilitated by brands or digital aggregators, as 95% of shares were to seven or fewer devices. Every Apple Wallet pass includes a built-in Share link on the back, facilitating easy sharing among family and friends, and it’s a feature consumers are using in droves.

 
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