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IREU Top500 The Customer Report: 2018

IREU Top500 The Customer Report: 2018

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IRX 2014 PREVIEW The Top 500: What marketing at yonder window breaks?

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IRX 2014 PREVIEW The Top 500: What marketing at yonder window breaks?
IRX 2014 PREVIEW The Top 500: What marketing at yonder window breaks?
The latest of our previews of the forthcoming Internet Retailing Expo 2014 (IRX 2014) looks at the Top500, InternetRetailing’s new listing of the UK’s leading ecommerce and multichannel retailers. In the months to come we’ll be examining the concept of ‘topness’ – and the different facets a business must boast in order to be a top retailer in one of, if not the, leading ecommerce markets in the world. Today we take a look at why mobile is so important



Understanding the real power of mobile and mobility is one of the key attributes in what marks out a retailer these days. Of course, nearly all mainstream retailers understand some aspects of mobile – the need to make their site accessible to mobile devices, especially tablets and so on – but truly understanding the power of mobile is really the key to understanding omni-channel retailing. And understanding omni-channel and exploiting it is what will set retailers ahead of the pack.

Mobile is more than just a device to access the web. Sure, tapping into the growing number of consumers who are using tablets and smartphones instead of, or at least alongside, PCs to access e-commerce sites is essential. But this is 101-stuff. What mobile really does is allow you to put your ‘shop’ (virtual or real or both) into the location, context and mind-set of your potential customer: it truly allows you to deliver your offerings personally and, in theory, ‘in the moment’.

And the retailers who understand this are the ones that are worthy of being considered ‘Top’. The mobile device carried by the consumer is a window into their lives and creating innovative ways of seductively serenading them through that window is how forward thinking retailers are going to capitalise on bringing together the online and physical worlds – and benefiting from both.

One perfect example of this is sudden interest in Beacons. This seemingly niche, low-powered Bluetooth technology appeared on first launching to be a bit of Apple hyperbole. However, a few forward thinking retailers have started to see that it offers huge potential to hook consumers. It is a low-cost way of delivering contact-less communication and interaction with consumers and one that can be tuned to a single store.

Right now innovators in this space are looking at how use it to ping marketing ‘incentives’ at customers, but this will be just the start. It will start to offer a way of delivering two-way interaction in-store and even may lead to a low-cost way of delivering true IRIS (internet retailing in store) services.

But mobile as a marketing channel is the start. The innovators who are tentatively reaching out through mobile are likely to start to then use mobile as everything from a payment channel to portable checkout. Understanding how to extend the beginnings of a mobile-powered omni-channel world is where the true innovators in retail are going to come to the fore. I for one am very excited to learn more about what these pack leaders are going to do in the coming months and can’t wait to see a retail world that is hyper efficient, customer focussed and powered by mobile.

Come to the launch of the Top500 at IRX 2014 at 4.15pm on Wednesday March 26 in the Enterprise Theatre. A second briefing will be held at 12.30pm on Thursday March 27 in the Top500 Lounge. Tell us what you think makes a top retailer by emailing chloe at internetretailing dot net, tweeting @etail or @Chloe_Rigby.
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