Twitter
Facebook
Linked In
RSS
Login or Register
New to InternetRetailing?
Register Now
Internet Retailing
Site Menu
More
User Menu
More
Amplience
Mention Me
ProSKU
IRUK Top500 The Customer Report: 2018

IRUK Top500 The Customer Report: 2018

You are in: > Home > Themes > Mobile

This is your 1 complimentary article for this month

Become a member for unlimited and immediate access.


Register
Already a member? Log in here

Leading retailers looking to improve customer service this Christmas with Hermes parcel tracking app

Linked InTwitterFacebookeCard
Leading retailers looking to improve customer service this Christmas with Hermes parcel tracking ap
Leading retailers looking to improve customer service this Christmas with Hermes parcel tracking ap
Delivery company Hermes has seen a large number of retailers sign-up to its new free app service, which has been designed to enhance the customer delivery experience during the peak season and improve customer satisfaction. Hermes Parcel Manager can be used when buying items from a wide range of retailers, including New Look, River Island, Cotton Traders and Spotshoes.com.


Online shoppers can now access real-time updates about the status of their Hermes deliveries on a smartphone or tablet via the Hermes Parcel Manager app.

Once retailers have dispatched the items to Hermes, consumers can track their parcels from the company’s hub right up to their front door, place of work, a neighbour’s house, or one of the 4,500 myHermes ParcelShops across the UK. By providing increased visibility via real-time tracking, retailers will see a reduction in failed delivery attempts and the number of consumer enquiries received during their busiest time of year.

The app is fully compatible with iOS and Android devices and is dual branded with each individual retailer, helping to provide an extension of the overall brand experience. It allows online shoppers to search for their parcels using their email address or a unique tracking number, which is provided within the dispatch confirmation email. Hermes Parcel Manager also provides push notifications so customers can receive direct updates on their parcel’s progress.

Carole Woodhead, CEO of Hermes, explains: “We continue to place huge emphasis on creating innovative products to complement our delivery services. Our recent International research revealed that more than twice as many Brits are using smartphones and tablets to buy products online than the French and the Germans. As people are using these devices more often, we wanted to create an app that provides increased visibility, reduces inbound enquiries for retailers and improves the first time delivery rate, which is critical as Christmas fast approaches.”

Shoppers can download Hermes Parcel Manager from the Apple and Android App Store or to find our more here
Linked InTwitterFacebookeCard

Become a Member

Create your own public-facing profile
Gain access to all Top500 research
Personalise your experience on IR.net
Internet Retailing
We are the magazine, portal and research source for European ecommerce and multichannel retail, hosting the board-level conversation for retailers, pureplays and brands across all of our platforms. Join the conversation.

© InternetRetailing Media

Latest Tweet

Internet Retailing
Tamebay
eDelivery
Twitter
Facebook
Linked In
Youtube
RSS
RSS
Youtube
Google
Linked In
Facebook
Twitter