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EDITORIAL How emerging technologies might change the way retail operates

15 Nov 2019by Chloe Rigby

GUEST COMMENT Digital experience and addiction – are you creating sustainable long-term relationships with your users?

15 Nov 2019by Dawn McKerracher

EDITORIAL Smaller retailers have the agility to cope with tough times

15 Nov 2019by Paul Skeldon

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RXEU Top500 Report 2019

The RetailX Europe Top500 2019

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John Lewis experiments with new ways for customers to use its shops

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UK start-up plans to deliver online customer orders through network of underground pipes

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Research Articles

Merchandising: Navigating commerce

08 Nov 2019by Jonathan Wright

Retailers that help shoppers find the product they’re looking for score well in the Merchandising Dimension.

Delivery: Make fulfilment work

31 Oct 2019by Martin Shaw

RetailX researchers analyse the delivery, collection and returns promises that Growth 2000 retailers make

Mobile: Serving ‘on-the-go’ shoppers

31 Oct 2019by Martin Shaw

How are Growth 2000 retailers adapting to shoppers’ willingness to buy online via their smartphones? We take a look at RetailX research

Mobile & Cross-channel: Mobile challenges

28 May 2019by Jonathan Wright

A lack of real-world stores limits the cross-channel options for some leading brands, while mobile continues to grow in importance.

Brands Cosmetics Customer Delivery Homeware Jewellery Mobile Online People Physical Store Product Research Sports and outdoor equipment UK

Merchandising: Creating the right image

28 May 2019by Jonathan Wright

The websites of leading brands encourage shoppers to linger with extensive search and imagery options

Brands Clothing Consumer electronics Cosmetics Customer Data Homeware Jewellery Marketing Merchandising Mobile Online Product Region Selling Sports and outdoor equipment

Analysing The Numbers: A multichannel world

08 Apr 2019by Jonathan Wright

If we are not there already, we are certainly moving to a mobile-first world. How are European retailers responding to this new reality? Jonathan Wright considers what the numbers might tell us.

Brands Clothing Cosmetics Ecommerce Fashion accessories Garden Homeware IREU Top500 Location Marketplaces Mobile Online Other Product Ready-made food Research Selling Stationery Technology UK

Case Study: Fnac Darty: plotting the in-store fightback

04 Apr 2019by Jonathan Wright

The French electronics and appliances retailer Fnac Darty, engaged in a battle to fend off ecommerce giants such as Amazon, is continuing to open new stores, with an eye on an enhanced in-store customer experience as well as an improved omnichannel strategy.

Brands Customer Ecommerce Homeware Merchandising Online Product Retailer

Analysing the numbers

05 Feb 2019by Jonathan Wright

As retail changes, customers expect to be able to get hold of their purchases without fuss and in ways that fit in with busy lives. Jonathan Wright considers what RetailX research says about how IREU Top500 retailers are doing here.

Automotive goods Clothing Customer Delivery Ecommerce Europe Garden Grocery Homeware IREU Top500 Other Research Retailer Selling Sports and outdoor equipment The Customer UK

Analysing the numbers

05 Feb 2019by Jonathan Wright

Those retailers that offer sophisticated services today are best placed to offer the kinds of innovative services that will be mainstream in the future. Jonathan Wright considers what the numbers tell us about how IREU Top500 retailers are doing here.