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Schuh and New Look partner with InPost to offer customers instant return service

Image courtesy of InPost

Schuh and New Look have joined InPost’s instant return service to offer customers a more convenient returns experience. Missguided was one of the first UK retailers first to sign up for the contact-free initiative upon its launch. 

This solution allows shoppers to return unwanted items without having to print out any labels at home or at the drop-off location. Returns are completed through the scan of a QR code at any InPost locker, where the parcel is then dropped off. 

With online shopping on the rise, seamless returns have been highlighted as of major importance to consumers. Research from the InternetRetailing Leap From Lockdown Report: Last Mile found that 46% of customers have stopped shopping online completely because the returns process was hard or unclear. 

In addition to removing friction from the returns journey, the service also promises to benefit the environment by eliminating the wastage of unused printed labels and unnecessary printing. Indeed, this meets the growing demand for more transparent and sustainable supply chains amongst online shoppers. In fact, according to InPost, over half (51%) of 18-34 year olds are concerned about the environmental impact of delivery and returns. 

Alice Cleary, chief marketing offer at Schuh, says: “At Schuh we always strive to offer our customers the easiest and most convenient options. It’s fantastic we can partner with InPost to offer such a hassle-free method of return. 

She continues: “As a business we are constantly looking for ways to operate more sustainably and minimise wastage, so the fact ‘Instant Returns’ is paperless with no need for a printer means it’s the perfect fit for Schuh.”

Nigel Oddy, chief executive at New Look, says: “As a truly omnichannel business, we are always looking for new ways to make life easier for our customers, so we’re delighted to partner with InPost to offer Instant Returns. With no need to use a printer, customers simply scan a QR code on their phone and drop off their returns at their nearest InPost locker. It’s an innovative new service that not only gives customers a locally convenient option, but also offers a more sustainable way to process returns.” 

InPost’s instant returns solution is available to use 24 hours a day, seven days a week. With the label replaced by a QR code scanned at the locker, it is self-service, giving online shoppers total control, and takes as little as 10 seconds to complete.    

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