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SubscriptionX podcast: Technology partnerships need to be “really open and honest”

Image © Johanna Tyers

Kris Jacobs, Subscriptions Product Owner UK and Ireland at Specsavers, presenting during the event

The fourth episode of the latest SubscriptionX podcast series sees Kris Jacobs, Subscriptions Product Owner UK and Ireland at Specsavers, visit the booth for an honest discussion with Katie and Sam on replatforming and having the right technology – or technology partner.

Recorded live during the RetailX Event’s Spring Festival 2024, the episode has Jacobs explaining why implementing the right subscription platform has been key to customer and employee satisfaction.

“Primarily, we want our stores to be somewhere where you come to make a purchase, not where you come to do administration” noted Jacobs.

“Obviously, care is hugely important. Time in the chair in front of an optician is our most precious resource, and the last thing we want to do is to be using that on a task that should be relatively straightforward and simple.”

Listen to the full episode here.

Produced in association with Chargebee, the limited series will discuss how retailers are turning to the subscription business model; how AI will impact creativity; and building a community through customer experience and collaboration. 

The final episode will be released next Tuesday, with Richard Sale CEO, Digital Fitness Division at The Original Fit Factory, previously of Peloton, discussing how partnerships can be beneficial in reaching new customer bases, as well as helping with growing marketing costs.

The series was recorded live at SubscriptionX in May 2024, it will return as part of the Autumn Festival 2024.

SubscriptionX II will bring together 40 like-minded subscription leaders, from across sectors, representing a wide range of job functions, who want to be kept abreast of trends and analysis in the industry.

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