Views

Where is the EU at with Strong Customer Authentication (SCA) for ecommerce payments and how has coronavirus changed how it will be implemented? Paul Rodgers, Chairman at Vendorcom. explains

Comments

Retail experts share their observations and opinions

GUEST COMMENT SCA: What does the it mean for ecommerce post-COVID?

04 Jun 2020by Paul Rodgers

GUEST COMMENT Adapting to the new normal

02 Jun 2020by Guy Elliott

GUEST COMMENT Streamlining the payments process in times of coronavirus

29 May 2020by David Jeffrey

GUEST COMMENT How to market your eCommerce brand when the chips are down

28 May 2020by Hannah Stewart

GUEST COMMENT What comes next for the retail industry?

26 May 2020by Philippe Corrot

GUEST COMMENT The three biggest data challenges facing today’s online retailers and how to overcome them

22 May 2020by Alexander Igelsböck

GUEST COMMENT How retailers can create a frictionless customer experience

21 May 2020by Ciaran Bollard

GUEST COMMENT Adapting ecommerce for lockdown and beyond

19 May 2020by Zack Sullivan

GUEST COMMENT Life after lockdown: how retailers can prepare their store go-live strategy

15 May 2020by Emile Naus

GUEST COMMENT Knowledge is power: how to harness in-store mobility to maximise sales

14 May 2020by lee jones

GUEST COMMENT From dark store to hybrid store – adapting to a new world order

12 May 2020by Joe Farrell

GUEST COMMENT The key to reducing online basket abandonment? Keeping up with customer payment preferences

07 May 2020by James Booth

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EDITORIAL Sainsbury’s, Asda and Facebook – all gunning for Amazon?

GUEST OPINION Beyond the tip of the iceberg: Why the ‘Swedish Model’ for online merchandising wins every time

EDITORIAL The main thing you can learn from Amazon, Asos and Zara? Fun

GUEST COMMENT Satisfying the entitled consumer in today’s digitally disrupted retail space

EDITORIAL Zara, Urban Outfitters and Argos tapping into in-store mobile

EDITORIAL Is this the store of the future? No, but it’s a start

GUEST COMMENT Hello you – how to get up close and comfortably personal with your mobile customer

EDITORIAL What's working in retail as online spending slows?

GUEST COMMENT Content, convenience and customer service: three keys to omni-channel success

EDITORIAL Why John Lewis is right to invest in its ‘partners’

Opinion

Opinion pieces from editors and guest authors.

EDITORIAL Sainsbury’s, Asda and Facebook – all gunning for Amazon?

02 May 2018by Paul Skeldon

GUEST OPINION Approaching the next frontier of retail technology

01 Mar 2018by Staff Writer

GUEST OPINION How to save the British High Street, one social conversation at a time

23 Feb 2018by Paul Skeldon

GUEST OPINION Three steps to mobile marketing magnificence

15 Feb 2018by Paul Skeldon

GUEST OPINION Virtual reality retail reality

02 Feb 2018by Robert Kendal

eBay selling through Mashable is the first game changer of 2018

31 Jan 2018by Paul Skeldon

GUEST OPINION Why retailers need to embrace app check-in

26 Jan 2018by Paul Skeldon

GUEST OPINION How we boosted sales by almost a third following Brexit

14 Nov 2017by Richard Longhurst

GUEST OPINION Retailers must nail sales attribution now to tame ‘dark social’

08 Aug 2016by Paul Skeldon

GUEST OPINION Open all hours – the rise of the omniconsumer

14 Apr 2014by Dan Cohen

View All Opinions

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Frontline

Feedback from the frontline of multichannel retail

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Customer retention matters more than ever. Here’s how to manage it

Customer retention matters more than ever. Here’s how to manage it Expert partner: Mention Me

20 May 2020

Customer Service During COVID-19: Best practice tactics for queries (and complaints!)

Customer Service During COVID-19: Best practice tactics for queries (and complaints!) Expert partner: eDesk by xSellco

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163

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Customer retention matters more than ever. Here’s how to manage it Expert partner: Mention Me

Customer Service During COVID-19: Best practice tactics for queries (and complaints!) Expert partner: eDesk by xSellco

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