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When innovation means opening on the high street

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In today’s Internet Retailing newsletter we cover a new report that underlines the ever-closer integration of online and the store. To cue, we also have news of one etailer’s move onto the high street.’s chief executive Richard Moross describes the move to open a shop selling print-to-order business cards as an innovation – and indeed, while opening a shop might not be the 21st century shopper’s first idea of innovation, this one certainly is something new. Find out more about both in our stories below.

In today’s newsletter we also have news from multichannel retailers including Thorntons and Domino’s and analysis on how internet retailers can learn from the horsemeat scandal. In today’s IRX2013 previews we focus on The Customer Journey conference, and also hear from etailer Costas Damianou of Magic Tao.

We have an upcoming Internet Retailing webinar to flag up today. As always, it’s free to attend our webinars, and you can find out more on our webinar page, where you can also watch earlier events that you may have missed.

On February 28 at 11am, we’ll be joined by Tim Pickard, chief strategist at NewVoiceMedia and Martin Hill-Wilson, chief executive of Brainfood and a long-standing member of the UK customer service community, for a discussion on how retailers can connect their CRM data with telephony to recognize and respond to individual customer situations and so offer a truly personalised customer experience, in Customer experience: making it personal. For more information and to register, click here.

Also on February 28, we have a briefing seminar around our recent returns research. The research, in association with, Collect+ and Amethyst Group, focused on joined-up returns for multichannel retailers. The results will be discussed in depth at the Research Briefing Seminar, at the Glaziers Hall, London between 9.30am and 11.30am that day. For more information click here.

Today’s stories

Europe, mobile and digital-in-store: retailers’ priorities for 2013 opens for business on the high street

IRX 2013 THE INDEPTH VIEW The Customer Journey Conference

IRX 2013 PREVIEW Interview with Costas Damianou of Magic Tao

Website delays hit Thorntons’ online trading figures

Domino’s Pizza now a digital-first business at heart

ANALYSIS What can internet retailers learn from the horsemeat scandal?

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