Smart delivery: Meeting customer demands in the Covid era

The disruptions caused by Covid-19 have produced clear winners and losers. The bestperforming retailers have been able to maintain high standards of delivery accuracy and service while also adapting quickly to change.

This case study-led ebook, in partnership with Scurri, will look at four areas: tracking, scalable infrastructure, carrier integration, and cross-border expansion, using examples of retailers which have successfully ensured strong customer service and reliability during the crisis.

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Inside the white paper:

• Section 1: Using tracking to support service
• Section 2: Scaling infrastructure to respond to inconsistent demand
• Section 3: Adding new carriers to diversify shipping
• Section 4: Finding new demand in new markets
• Section 5: Case studies on Gousto, Vision Direct