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You are in: > Home > Research > Whitepapers

Smart delivery: Meeting customer demands in the Covid era

Includes case studies on Gousto and Vision Direct.

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The disruptions caused by Covid-19 have produced clear winners and losers. The bestperforming retailers have been able to maintain high standards of delivery accuracy and service while also adapting quickly to change.


This case study-led ebook, in partnership with Scurri, will look at four areas: tracking, scalable infrastructure, carrier integration, and cross-border expansion, using examples of retailers which have successfully ensured strong customer service and reliability during the crisis.

 

 

Download here

 

 

Inside the white paper:

  • Section 1: Using tracking to support service
  • Section 2: Scaling infrastructure to respond to inconsistent demand
  • Section 3: Adding new carriers to diversify shipping
  • Section 4: Finding new demand in new markets
  • Section 5: Case studies on Gousto, Vision Direct

 

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