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Analysis

Editorials, opinion, analysis, guest writers, industry comment and more…

Analyses

Editoriaux, avis, analyses, écrivains invités, commentaires sur l’industrie

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Are you listening to your customers?
April 27, 2012 – 11:47 am | No Comment
Are you listening to your customers?

SImon Calver prepares to start his new job as Mothercare’s chief executive on Monday, tasked with turning around the company’s falling UK sales. Required background reading for this task should be a current Mumsnet thread in which parents spell out their opinions of the retailer. This isn’t just a lesson for Mothercare – but for other retailers as well in a week that the UK entered a double dip recession.

More than 60% of Asos’ sales now made abroad
April 26, 2012 – 5:48 pm | 2 Comments
More than 60% of Asos’ sales now made abroad

More than 60% of Asos’ sales are now made abroad, its latest financial figures show. International sales doubled in a year that saw three new overseas websites launch.

Aurora Fashions to launch six new international websites this year
April 26, 2012 – 4:35 pm | No Comment
Aurora Fashions to launch six new international websites this year

Aurora Fashions, owner of the Coast, Oasis and Warehouse brands, is expanding its online operations to the US and Australia in the first part of a major push into new international markets. The company plans six new sites, each featuring all three of the brands this year.

‘Cookie law’ could cost UK economy £10bn: analysis
April 24, 2012 – 12:20 pm | 8 Comments
‘Cookie law’ could cost UK economy £10bn: analysis

Complying with the new EU ‘cookie law’ could cost the UK economy up to £10bn if it’s not implemented correctly, according to new analysis. QuBit says its ‘worst case’ figure comes from lost sales, damage to technology businesses, and the migration of online businesses overseas.

New European trustmark to give consumers ‘absolute confidence’ in online shopping
April 24, 2012 – 9:30 am | No Comment
New European trustmark to give consumers ‘absolute confidence’ in online shopping

The IMRG has teamed up with Trusted Shops to create a new European trustmark, aimed at giving consumers ‘absolute confidence’ to buy online.

Dixons, Currys and PC World sites back up after 17 hour outage
April 24, 2012 – 7:30 am | 2 Comments
Dixons, Currys and PC World sites back up after 17 hour outage

The Dixons, Currys and PC World websites are back up after being out of action for much of Monday, apparently following damage to cables as a result of roadworks.

Tesco to spend £1bn on raising its game across its UK business, online and off
April 20, 2012 – 12:45 pm | 3 Comments
Tesco to spend £1bn on raising its game across its UK business, online and off

Supermarket Tesco is planning “significant improvements” to its dotcom businesses as part of £1bn plans, unveiled today, to “raise its game” in the UK. The move, announced in its full-year results, comes as the multichannel retailer looks to reverse a fall in its UK sales.

Online sales show healthy March rise
April 20, 2012 – 12:29 pm | 6 Comments
Online sales show healthy March rise

Online sales performed well in March, according to figures from both the IMRG and the ONS out this week. The IMRG figures also showed that mobile sales are starting to rise very strongly.

Online sales boost Debenhams revenues and profits
April 19, 2012 – 5:04 pm | Comments Off
Online sales boost Debenhams revenues and profits

Debenhams today reported online sales up by more than a third after six months in which it said its multichannel business grew strongly. The company now aims to grow online sales to £500m, with a third of that coming from international sales.

mySupermarket wins $10m investment
April 19, 2012 – 4:28 pm | Comments Off
mySupermarket wins $10m investment

Grocery comparison site mySupermarket has won $10m in investment. The money comes as the company is looking to expand to new international markets.

Online sales show strong growth at M&S
April 17, 2012 – 11:14 am | One Comment
Online sales show strong growth at M&S

Strong online growth at Marks & Spencer compensated for falling UK and international sales in the fourth quarter of its financial year. The retailer said today that ecommerce improvements such as its digital outlet store had been well received by customers.

Burberry doubles Facebook following to 12m
April 17, 2012 – 10:08 am | One Comment
Burberry doubles Facebook following to 12m

Luxury fashion retailer Burberry today said its Facebook following had doubled to more than 12m in the second half of its latest financial year. The company also said retail sales had grown by 18% to more than £1bn in the period.

John Lewis sees strong online sales lift in run up to Easter
April 13, 2012 – 11:18 am | Comments Off
John Lewis sees strong online sales lift in run up to Easter

John Lewis reported online sales up by close to 40% in the week leading up to Easter, the retailer said today. The sales lift was part of a pattern that also saw sales rise strongly in its shops.

JD Sports looks to a multichannel future
April 12, 2012 – 5:34 pm | Comments Off
JD Sports looks to a multichannel future

JD Sports, which this January spent £20m buying leading outdoor retailer Blacks out of administration, said it had invested significantly in multichannel as it looks to develop its business for the future. The company today reported growing sales but a fall in profits as it unveiled its full-year results.

Multichannel at the heart of Mothercare UK turnaround strategy
April 12, 2012 – 10:04 am | One Comment
Multichannel at the heart of Mothercare UK turnaround strategy

Mothercare has announced a three-year turnaround programme, starting today, which will focus on delivering ecommerce and multichannel services and starts with the closure of some 111 Early Learning Centre and Mothercare stores. The company’s sales in its latest full year fell both online and off, but the company is growing strongly overseas.

Sunshine lifts March sales, online and off
April 11, 2012 – 10:43 am | 2 Comments
Sunshine lifts March sales, online and off

Online sales rose by 13.9% last month, according to the latest BRC-KMPG Retail Sales Monitor. That was the strongest rise since December’s Christmas shopping and came thanks to sunshine which also prompted higher spending in shops.

New platform enables designers to sell direct to shoppers
April 10, 2012 – 1:01 pm | One Comment
New platform enables designers to sell direct to shoppers

UK fashion designers can now cut out the middleman when selling to customers around the world, says new US launch Cityblis, which aims to make it easier for small businesses to sell internationally.

Mobile Fun upgrades websites to improve the customer experience
April 10, 2012 – 10:11 am | Comments Off
Mobile Fun upgrades websites to improve the customer experience

Mobile accessories retailer Mobile Fun has unveiled a range of improvements to its websites. The company says the move is aimed at improving the customer experience, boosting conversions, and thus sales.

JJB Sports strikes partnership designed to help multichannel transformation
April 5, 2012 – 4:06 pm | 2 Comments
JJB Sports strikes partnership designed to help multichannel transformation

JJB Sports has found investors willing to put £30m into helping the lossmaking company, currently in turnaround, transform itself into a multichannel company. Reporting its full-year results the company said multichannel sales rose by 77% in the second half of its financial year.

Amazon’s tax affairs under investigation: reports
April 5, 2012 – 3:37 pm | Comments Off
Amazon’s tax affairs under investigation: reports

HMRC is investigating Amazon’s UK tax affairs, according to reports. The way the company organises its business means it is not liable for UK corporation tax.