Our very own Internet Retailing Expo (IRX) saw off tough competition from across the event industry to be crowned the Best Tradeshow over 2000 square metres at the AEO Excellence Awards 2014 last Friday.
The average UK shopper now uses more than five retailers and three different channels to buy their monthly groceries, according to new research. The WindowOn…Fragmented Shopper Repertoires report, from shopper research agency Shoppercentric, asked more than 1,100 UK shoppers about their grocery buying habits. It found that 70% said they (more…)
Naked Wines has reported 40% growth in its latest financial year, sending turnover past the £50m milestone. The wine pureplay, which underpins wine retail with social media while also crowdfunding to finance independent winemakers, said its worldwide turnover had grown to £53m in 2013, from £38m in 2012, while UK (more…)
La Senza’s ecommerce website has been put on hold while administrators look for a buyer for its stores. Its owner, Marnixheath, was put into administration on Wednesday. The news comes just over two years since La Senza UK, then under different ownership, was previously in administration. PwC administrator Robert Moran (more…)
Ocado has moved into the black, reporting a half-year profit of £7.5m, while sales rose by 15.6%.
Marks & Spencer’s multichannel boss Laura Wade-Gery is taking charge of the company’s UK stores in order to ensure a single view of the customer. Wade-Gery, currently M&S’ executive director, multichannel, takes on responsibility for UK retail, including the retailer’s 800 shops. Retail director Sacha Berendji will now report to (more…)
One in three (36%) of the UK’s online retailers are failing to offer customers next-day delivery, according to recent research, even though 46% of UK consumers rate it as their preferred option. Ampersand Commerce’s study into the delivery offerings of the top 100 UK online retailers in May 2014 suggested (more…)
Boots UK is promising customers personalised offers through its new app. The Boots App is designed to work in conjunction with customers’ Advantage Card, providing them with the latest offers based on their individual shopping habits. Customers can browse the offers and add them to their Boots Advantage Card for (more…)
Asos has been recognised as best retailer in the Internet Retailing Awards 2014. The title was awarded last night at the annual party held to mark the awards, held at One Mayfair, attended by more than 400 ecommerce and multichannel traders, brands and suppliers. Presenting the award, Andy Harding, executive (more…)
Dixons Retail this week reported a lift in online sales, turnover and profits in end-of-year results that came as the multichannel company said its now-cleared merger with Carphone Warehouse would build a business for a connected world. The electricals retailer, which trades in the UK as Currys and PC World , (more…)
Fortnum & Mason is the first retailer to offer its customers Sunday deliveries using Parcelforce Worldwide’s new service.
Just because a shopper is ordering from the UK or other English-speaking country does not mean they’d rather place their order in English. That’s the finding of a new study from customer experience management business SDL, which says 32% of millennial consumers prefer to use a language other than English, (more…)
One in five Argos sales are now made via mobile devices, parent company the Home Retail Group said this week. Mobile commerce grew by 56% during the year to represent 21% of total Argos sales. Internet sales, meanwhile, accounted for 42% of Argos sales over the period. But, strikingly, online (more…)
Carpetright says multichannel sales involving online and the call centre have “grown significantly” in its latest financial year. Nonetheless, sales and profits were down over the year as consumers held back on spending. The carpets-to-beds business says that while the “vast majority” of its customers prefer to see floor coverings (more…)
Recent comments by Yahoo’s Marissa Mayer’s that 2014 is the tipping point for mobile retail has been backed up by a survey of 2007 UK adults which has found that 44% of them now shop online using their smartphone.
Sainsbury’s has completed the roll out of a new multichannel grocery platform that has the capacity to see it double its annual online sales from £1bn. The new site, phased in for customers across regions, is now being used to trial click and collect operations via more than 1,000 stores. (more…)
Warm weather and the World Cup helped deliver a 17% boost for online sales in May. UK shoppers spent an estimated £8.2bn over the internet during the course of the month, according to etail trade association the IMRG. The total rises still higher to 20% year-on-year growth if travel sales (more…)
Just weeks after M and M Direct announced it planned to float on the stockmarket, the company has said it will be bought instead by Danish fashion etailer Bestseller for up to £140m. The deal looks set to take M and M Direct to a still wider geographical market than (more…)
The number of people visiting the UK’s shops fell in May for the second month in a row as more people went online to shop, according to British Retail Consortium figures. Despite the fall, the total retail spend rose during the month. Total retail footfall fell by 0.2% last month, (more…)
Fashion retailers from pureplay boohoo.com to multichannel retailers Bonmarché and Laura Ashley reported their results this week. Would they all be in positive territory, bearing in mind recent figures from the British Retail Consortium that suggested clothing sales are rising are more customers choose to shop online? We took a (more…)