Retail ‘most complained-about sector’ in the UK as online commerce grows: study


Retail is the most complained-about sector in the UK, as the growth of internet shopping drives rising complaints, according to a report out this week. Ombudsman Services, an independent, not-for-profit, complaints mediation service, said 18.5m complaints were made about retail in the last 12 months in its annual Consumer Action (more…)

Multichannel measures help New Look to record Christmas, but warm autumn holds third-quarter sales back

July Issue, New Look article, image 4

Growing customer demand for multichannel shopping services, from click and collect to mobile ordering, helped New Look to a record Christmas. The warm autumn meant overall third quarter sales were down but profits grew by more than a quarter, the fashion retailer said today. New Look today reported ecommerce growth (more…)

IRUK 500: Amazon UK, Argos, House of Fraser, John Lewis and Marks & Spencer lead in the research, now online for the first time

IRUK 2015 Logo with Digital River

Amazon UK , Argos , House of Fraser , John Lewis and Marks & Spencer are the UK’s leading multichannel and ecommerce retailers, according to the Internet Retailing Top 500 (IRUK 500), available online for the first time today. Today’s publication of the IRUK 500 brings to a culmination the (more…)

Search for UK retailers grows, especially from emerging markets and via smartphone


There’s fast growth in the number of shoppers from around the world who are searching for UK brands and retailers, new figures suggest. Interest is growing both from established and emerging markets, and is rising particularly quickly on smartphones as mobile networks outstrip fixed-line broadband networks, the latest BRC-Google Online (more…)

IRX/EDX 2015 PREVIEW More than 7,000 visitors expected to set new records at fast-growing multichannel event

audience at IRX

More than 7,000 visitors, including retailers from around the world, are expected at this year’s Internet Retailing Expo (IRX). There they’ll hear from scores of expert speakers hailing from retailers as diverse as John Lewis,, Monsoon Accessorize, and Selfridges. Keynote speakers at the event, which this year runs alongside (more…)