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Getting delivery right is key to good recommendations

Online shopping dominates consumer complaints, delivery and bad attitude worst offenders

Customer
by Paul Skeldon
Almost three quarters (72.5%) of customers who shop online saying they are likely or very likely to stop recommending a retailer following a poor...
Customer Deliver Delivery Growth 2000
DHL and HelloDone making delivery work for the disabled (Image: DHL)

Home deliveries for customers with disabilities set to be transformed with AI

Delivery
by Paul Skeldon
Home deliveries for customers with disabilities are set to be improved, with AI technology offering new accessibility options through WhatsApp and Facebook Messenger
Deliver Delivery disability Inclusion Mobile

Increasing online shopping is driving consumers to worry about sustainability, studies show

Sustainability
by Scarlette Isaac
More than half (57%) of UK online shoppers worry that the rise in online shopping is a threat to the environment, with the pandemic seeing...
Covid-19 Deliver Delivery Sustainability
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France luxury 2025

The InternetRetailing France Luxury 2025 report explores customer attitudes, shopping habits and luxury retail in France.

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