Subscribe

Deliver

Getting delivery right is key to good recommendations

Online shopping dominates consumer complaints, delivery and bad attitude worst offenders

Customer
by Paul Skeldon
Almost three quarters (72.5%) of customers who shop online saying they are likely or very likely to stop recommending a retailer following a poor...
Customer Deliver Delivery Growth 2000
DHL and HelloDone making delivery work for the disabled (Image: DHL)

Home deliveries for customers with disabilities set to be transformed with AI

Delivery
by Paul Skeldon
Home deliveries for customers with disabilities are set to be improved, with AI technology offering new accessibility options through WhatsApp and Facebook Messenger
Deliver Delivery disability Inclusion Mobile

Increasing online shopping is driving consumers to worry about sustainability, studies show

Sustainability
by Scarlette Isaac
More than half (57%) of UK online shoppers worry that the rise in online shopping is a threat to the environment, with the pandemic seeing...
Covid-19 Deliver Delivery Sustainability
View More Articles

Most Recent

george-mens-fashion (1)
Asda trials stand-alone clothing and homeware store
5-hand-blobs-widescreen-scaled (1)
Debenhams deploys virtual try on platform
banner-phones-199ed2074376e7d869aa721c08ee3a37b983aa84bd443b3adb9785f5e2e9699b
Vinted revenue increases 36% hitting €813.4mn
siora-photography-b7ilFhY4aes-unsplash (1)
Brighter weather boosts clothing and DIY sales
We are the leading portal and research source for European ecommerce and multichannel retail, hosting the board-level conversation for retailers, pureplays and brands across all of our platforms. Join the conversation.
© InternetRetailing Media
Youtube Linkedin
DOWNLOAD OUR NEW REPORT

Warehousing 2025

The InternetRetailing Warehousing 2025 report explores this critical stage of the direct-to-consumer journey

DOWNLOAD REPORT