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Marks & Spencer

M&S online sales have grown as the retailer has expanded fulfilment from its stores. Image courtesy of M&S

Marks & Spencer sees online shift continue over Christmas

Peak
by Chloe Rigby
Clothing and homewares ecommerce sales grew in the run up to Christmas more than last year and the year before
collection M&S Marks & Spencer RXUK Top500

EDITORIAL Retailers step up Black Friday discounting amid disruption and uncertainty

Editorial
by Chloe Rigby
In today’s InternetRetailing newsletter we’re reporting as retailers step up their discounting amid uncertainty and disruption. That follows a period in which shoppers...
Black Friday Clipper Logistics FarFetch M&S Marks & Spencer Mothercare RetailX UK Growth 2000 2021 ScS Studio Retail
Image courtesy of M&S

Marks & Spencer on how its brand strategy is making it more relevant to its customers

Brands
by Chloe Rigby
The retailer is finding a range of new ways to work with third-party brands, from wholesale to strategic acquisitions, investment and exclusive collaborations
brand strategy Jaeger M&S Marks & Spencer Nobody's Child RXUK Top500 Sustainability
M&S: on the rebound

Marks & Spencer has made a welcome return to profit as its transformation programmes starts to pay off

Industry
by Paul Skeldon
Marks & Spencer posted a pre-tax profit of £187.3m for the half year to October, reversing a loss of £87.6m this time last year
Industry M&S Marks & Spencer never the same again
11 M&S Food shops in Paris are to close

M&S confirms closure of 11 French shops as a result of Brexit trade changes

International
by Chloe Rigby
Marks & Spencer (M&S) is to close 11 franchise stores that it currently runs in partnership with SFH in France, as a result...
Brexit France M&S Marks & Spencer RXUK Top500
11 M&S Food shops in Paris are to close

Marks & Spencer reconsiders how it sells in France – and Europe – post-Brexit

International
by Chloe Rigby
The retailer currently sells in France through a bricks-and-clicks model. It has 20 M&S Food stores in the country, operated with...
Brexit France M&S Marks & Spencer RXUK Top500
M&S online sales have grown as the retailer has expanded fulfilment from its stores. Image courtesy of M&S

M&S says transformation is on track, as sales shift online while recovering in-store

RXUK
by Chloe Rigby
Marks & Spencer says its ‘never the same again’ transformation is on track as its sales continues to shift online while recovering in-store – and...
M&S Marks & Spencer

DIGITAL RETAIL READING WEEK How shoppers now want to buy – and how retailers are responding

Editorial
by Chloe Rigby
Today’s newsletter is the first in our inaugural Digital Retail Reading Week. Over the course of the week we’re stepping back from the...
Feelunique LiveArea EMEA Marks & Spencer retailcraft RetailX Consumer Observatory Sephora
M&S online sales have grown as the retailer has expanded fulfilment from its stores. Image courtesy of M&S

PODCAST Never the same again: Stephen Langford of Marks & Spencer on how it is adapting to the customer’s behaviour

Customer
by Chloe Rigby
The latest edition of the InternetRetailing RetailCraft podcast heard direct from Stephen Langford, who has recently rejoined M&S as director ecommerce about how...
M&S Marks & Spencer retailcraft Stephen Langford
M&S has reduced its store space while focusing on digital sales. Image courtesy of M&S

Marks & Spencer rolls out digital click, collect and returns service to stores

Operations and Logistics
by Chloe Rigby
The new service is first being trialled at 22 shops, and comes as more customers are now buying online to pick up in store. It...
click and collect M&S Marks & Spencer multichannel returns self-service
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