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GUEST COMMENT: Is the dust settling? Or is the payments industry just getting revved up for 2021?
21 Jan 2021
by Stefan Merz
EDITORIAL Mobile and cross-border defined 2020 and will carry 2021
21 Jan 2021
by Paul Skeldon
EDITORIAL The online and multichannel strategies that retailers from Seasalt and Superdry to AO.com and Hotel Chocolat are deploying
19 Jan 2021
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Pets at Home shows how fast its omnichannel sales grew in the run up to Christmas
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Customer
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Insight into creating and retaining customer loyalty, improving shopping experience and services by tracking an evolving consumerism behaviour.
PREDICTIONS 2021 Changing consumer behaviours
14 Jan 2021
by Scarlette Isaac
Customer
16 Dec 2020
Gen Z and Millennial shoppers have shifted online and the move is permanent for many.
290
Customer
16 Dec 2020
Value, trust and choice paramount for buyers, but different shopper tribes require a nuanced approach
147
Customer
04 Dec 2020
Shoppers now more likely to buy groceries online, and 70% say they’ll continue to do so after Covid-19: Waitrose
239
Peak
02 Dec 2020
Job worries supressing spending – but it could be a boon to online retailers
123
Strategy and Innovation
01 Dec 2020
Topps Tiles focuses on omnichannel customer experience as it aims to take a fifth of the tile market by 2025
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COVID-19
24 Nov 2020
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Comments
Retail experts share their observations and opinions
GUEST COMMENT: Is the dust settling? Or is the payments industry just getting revved up for 2021?
21 Jan 2021
by Stefan Merz
GUEST COMMENT The Retention Economy–and how retailers can win in it
19 Jan 2021
by Katie Kelly
GUEST COMMENT Does ecommerce need social media? You bet!
15 Jan 2021
by Brian Skewes
GUEST COMMENT Key Learnings from the 'Perfect Storm' of Covid, Peak & Brexit
14 Jan 2021
by Bobbie Ttooulis
GUEST COMMENT The top three ways to fuel ecommerce hypergrowth using augmented analytics
12 Jan 2021
by Alexander Igelsböck
GUEST COMMENT Counting the cost to transform for the future
08 Jan 2021
by Stuart Higgins
GUEST COMMENT: The power of user-generated content in a retailer's marketing strategy
07 Jan 2021
by Loran Gutt
GUEST COMMENT Why marketplaces hold the key to retail recovery
05 Jan 2021
by Brendan Walsh
GUEST COMMENT Video & Commerce, the next step for retail and entertainmerce?
04 Jan 2021
by Philip Rooke
GUEST COMMENT 2021 Ecommerce Predictions: Where does Personalisation go from here?
31 Dec 2020
by James White
GUEST COMMENT Launch control: what customer services teams need when preparing for a blockbuster launch
24 Dec 2020
by Brendan Dykes
GUEST COMMENT Increasing the lifetime value of the customer through paid social
22 Dec 2020
by Romany Simpson
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Frontline
Feedback from the frontline of multichannel retail
Social Stores are critical for market reach and influence
Unlocking cross-border commerce with order management
Why the consumers in the Middle East really are worth considering.
Company Spotlight: Nuvei
JML doubles marketplace revenue in six months, with ChannelUnity.
How to Reduce Waste on Grocery Shelves
Company Spotlight: Vibes
The New Frontier: Using localization to fuel online growth
What B2B Retailers Can Learn From B2C Online Success To Thrive In The New Normal
Company Spotlight: ChannelUnity
2020 Holidays: Insights into an Unpredictable Shopping Season
Company spotlight – GMO Registry
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Most Viewed
John Lewis sets out a strategy of differentiation – at a hit to profits – as the shopping revolution bites
DPD offers one hour home delivery time slots
How changing customer behaviour is affecting shopping habits
Boots Advantage Card holders can now collect points on their mobile and spend them in-store
82% of consumers want to view-and-feel products in-store before purchasing online: study
John Lewis buys home improvement service as it continues focus on customers' needs
Asos focuses on the customer experience, and plans investment in AI
CASE STUDY IKEA: friction and the customer experience
CASE STUDY John Lewis: customer-centric delivery
How UK consumer shopping habits are set to be permanently altered by lockdown
COVID-19
RetailX Coronavirus Consumer Confidence Tracker - 25th March
RetailX Coronavirus Consumer Confidence Tracker - 11th March
Latest Customer News
How the Covid-19 pandemic has changed the way UK shoppers buy – and how retailers have responded
24 Nov 2020
Sustainability, digital store fronts that delight and a dose of kindness – what consumers want from retail in 2021
23 Nov 2020
Debenhams launches virtual beauty consultations to reach its customers while shops are closed
16 Nov 2020
Co-op membership app downloaded more than a million times since launch
06 Nov 2020
Heavy discounting needed to drive Christmas sales as consumers reluctant to splash out
04 Nov 2020
Whitepapers
Sustainability: After the buy button, 2020
Tapping into the cross-border ecommerce opportunity
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