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GUEST COMMENT ‘Help me help you’: what to consider before hitting the send button

Guest Comment
17 May 2022
by Mike Fantis
Brands Customer Data Ecommerce Guest Comment Location Marketing Online Other People Product Selling The Customer Workshop

Company Spotlight: Macfarlane Packaging

Frontline
18 Mar 2022
by Scarlette Isaac
Annual Customer Data Ecommerce Europe Focus Homeware Industry Manager Online Other Peak People Product Products Retailer Technology The Customer UK Workshop
Warhammer fans are engaging on its community

Games Workshop reports first half boost to sales and engagement, but profits fall as costs rise

Strategy and Innovation
11 Jan 2022
by Chloe Rigby
The gaming retailer is now planning a £6m upgrade to its web store after a half year in which online sales fell by 10%
Covid-19 EU Focus Online Operations and Logistics People Products Research Retailer Subscription Technology UK Views Workshop
Instagram is offering advice on engaging and selling via its site. Image courtesy of Instagram

Instagram launches mentoring programme for businesses selling and engaging via its platform

Mobile
26 Aug 2021
by Chloe Rigby
Instagram is launching a mentoring programme for small businesses looking to engage with customers and sell via the social media platform
Brands People Product Selling Social Commerce UK Workshop
Image courtesy of AO

CASE STUDY AO opens ‘rework’ facility so that returned appliances can be reused

Sustainability
13 Aug 2021
by Chloe Rigby
AO’s new ‘rework’ facility at its Crewe warehouse offers somewhere to check and test the appliances that customers return before reselling them
Delivery Manager Research Retailer UK Workshop
Image courtesy of AO

AO opens ‘rework’ facility so that returned appliances can be reused

Sustainability
15 Jul 2021
by Chloe Rigby
AO has opened a new ‘rework’ facility at its Crewe warehouse to check and test the appliances that customers return before reselling them
Delivery Manager Research Retailer UK Workshop
Image courtesy of Games Workshop

Games Workshop grows its audience and its sales online and across channels despite Covid-19

Strategy and Innovation
12 Jan 2021
by Chloe Rigby
Games Workshop has grown its audience, sales and profits online and across sales channels despite Covid-19 restrictions restricting its stores in the first half...
Covid-19 EU Events Online People Products Research Retailer Selling UK Views Workshop

Multichannel Games Workshop predicts strong rise in first-half sales and profits

Strategy and Innovation
7 Dec 2020
by Chloe Rigby
Games Workshop today said it expected to see sales rise by a quarter and profits by more than half in the first six months of...
Covid-19 Online Research Retailer Selling Workshop

DFS sales and profits fall as a result of the Covid-19 lockdown, although online sales remain strong and business now recovering

Strategy and Innovation
24 Sep 2020
by Chloe Rigby
DFS today reported a drop in full-year sales and a bottom-line loss following the Covid-19 lockdown, but says online sales grew by...
Analyst Covid-19 Customer Delivery EU Events Online Product Products Research Retailer Selling UK Workshop

Next starts to reopen its online business, now operating from warehouses redesigned around pandemic safety

COVID-19
14 Apr 2020
by Chloe Rigby
Next today partially reopened its online business, after putting safety measures into place in its warehouse and distribution network
Covid-19 Ecommerce Online Other Research Retailer Selling UK Webinar Workshop
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