Reports

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2 Oct 2026
InternetRetailing attended MACH X in Amsterdam, and discovered a mood of cautious optimism as enterprises move into the agentic commerce era.
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2 Oct 2026
In a retail environment where speed is of the essence, simply spotting a problem isn't enough - the key to conversion is in the fix...
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30 Sep 2026
Customers are showing a willingness to pay a recurrent fee for tools which help them make decisions, increase their knowledge, and manage their everyday lives.
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25 Sep 2026
Zuora, a provider of subscription billing and revenue management software, has launched a new AI capability that allows users to approve and execute operational tasks...
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25 Sep 2026
German Faraoni Heidenreich, global director, data & shared services at Reckitt, chatted to Paul Skeldon ahead of his panel at CustomerX.
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24 Sep 2026
Manuel Heilmann, CEO of compliance platform iubenda, looks at who gives consent for a shopper's data once an AI agent, not a human, is...
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21 Sep 2026
British shoppers are the most likely in Europe to engage in refund abuse, according to new research by fraud prevention platform Ravelin.
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7 Sep 2026
Anthropic is giving retailers the tools to build their own shopping and merchant agents in Claude. The AI shopping agents will be able to make...
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1 Sep 2026
Ed Bradley, chief growth officer, Virtualstock powered by Logicbroker, explores the changing role of fulfilment in meeting AI-driven expectations and their impact on demand spikes.