Research Articles

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14 Sep 2026
Kate Delaney, VP Marketing at Trustpilot, explains how reviews can act as a "early-warning system" for operational blindspots that, if left untackled, can prevent...
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8 Jul 2026
Tesco is extending its online grocery booking window to eight weeks over the summer - a move that highlights how operational benefits can strengthen a retailer...
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7 Jul 2026
More than two-thirds (69%) of UK retailers only react to operational issues after those issues have already affected commercial performance, according to new research.
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29 Jun 2026
In a retail environment where sales are increasingly defined by ‘mini-peaks,’ new figures suggest that Father’s Day – which took place this year on...
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22 Jun 2026
Amazon Prime Day runs this week from 23 to 26 June. The question is: how do you make it work for your business, rather than...
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10 Feb 2026
Homewares retailer Dunelm has announced its interim results for the 26 weeks to 27 December 2025, confirming a resilient first half to FY26 that saw...
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27 Jan 2026
Anthony Bingham, strategy director, Visualsoft, looks at what January exposes about the omnichannel experience.
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20 Jan 2026
British luxury hot chocolate brand Knoops has reported another year of strong growth. Christmas trading saw a 12% like‑for‑like uplift across its 27 UK stores.
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15 Jan 2026
Dunelm reported a solid first-half performance despite a challenging retail environment.
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15 Jan 2026
45% of returns made between Black Friday (28 November) and 6 January 2026 were paid for, rising to 69% among smaller retailers.