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Research Articles

Image courtesy of Poundland

Poundland expands Poundshop team as it prepares to launch UK-wide ecommerce service

Strategy and Innovation
10 Jun 2022
by Chloe Rigby
The news comes as Poundland parent company Pepco this week reports rising first-half sales, but flags up the effect of inflation on sales in...
Covid-19 Ecommerce EU Europe Focus Online Press UK
Image: Fotolia

GUEST COMMENT The digital foundations for the future of retail

Guest Comment
13 May 2022
by Gerard Lavin
Brands Covid-19 Customer Data Ecommerce Guest Comment Industry Location Online Other People Physical Store Press Products Research Resilience Selling Technology The Customer UK
Image: Adobe Stock

What matters to customers – from sustainability to brand experiences: research

Customer
13 May 2022
by Chloe Rigby
Most shoppers don’t want to buy in the metaverse, do care about sustainability, but don’t care for greenwashing. Those are some of the...
Brands Customer Data Delivery Mobile Online Other Press Product Products Research UK
Image: Jeramey Lende/Shutterstock

Amazon puts the spotlight on the customer experience and fulfilment productivity as it reports first pre-tax loss since 2015

Strategy and Innovation
29 Apr 2022
by Chloe Rigby
‘We know how to do this and have done it before,’ says Amazon chief executive Andy Jassy
Clothing Customer Delivery Grocery Industry Other People Press Products Research Retailer Subscription Technology The Customer UK
Jacamo's new mobile-first website will launch next year. Image: N Brown Group

N Brown Group says online customer demand is getting back to more normal patterns in the wake of Covid-19 restrictions – but warns it expects costs including freight prices to stay high

Strategy and Innovation
3 Mar 2022
by Chloe Rigby
Clothing sales have risen while homewares sales have softened, says the home shopping group
Brands Clothing Covid-19 Customer Online Other Press Product Products Research Retailer UK
Jacamo's new mobile-first website will launch next year. Image: N Brown Group

N Brown Group sales dip as its strategic brands – including Jacamo and Simply Be – grow more slowly than its legacy brands decline

Strategy and Innovation
20 Jan 2022
by Chloe Rigby
Brands Clothing Online Other Peak People Press Product Research UK
Image: Matalan/PR Shots

Matalan embarks on second phase of its digital transformation – and says stores remain important despite online growth

Strategy and Innovation
18 Jan 2022
by Chloe Rigby
The value fashion and homewares retailer says its annual online turnover now tops £200m but that its stores remain an important part of its multichannel...
Annual Brands Covid-19 Customer EU Online Peak Press Research Retailer UK
Run

Retail Trust launches fundraising appeal after demand for services almost doubles during Covid-19

People
11 Oct 2021
by Chloe Rigby
The Retail Trust has responded to store closures and retail job losses by giving out more than £1.2m in financial aid and running more...
Agency Charity Covid-19 Frontline Health Industry Other People Press Retailer UK
John Lewis Edinburgh showed a reimagining of the department store when it reopened this spring. Image courtesy of the John Lewis Partnership

John Lewis invests in customer experience and delivery capacity as 74% of first-half sales take place online

Strategy and Innovation
16 Sep 2021
by Chloe Rigby
Waitrose expands capacity as grocery sales continue to shift channels
Covid-19 Customer Delivery Department Store Ecommerce Grocery Online Peak Press Products Research Retailer The Customer UK
JD Williams and other strategic N Brown Group brands are seeing sales grow. Image: N Brown Group

Amanda Holden and Davina McCall new faces of JD Williams as N Brown Group raises strategic brand awareness

Strategy and Innovation
17 Jun 2021
by Chloe Rigby
Brands Clothing Customer Garden Marketing Other Press Product Products Retailer UK
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