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GUEST COMMENT Checkoutless stores: a piece of the future or the whole story?

Guest Comment
by George Ioannou
Brands Customer Data Department Store Grocery Guest Comment International Location Mobile Online Payment People Product Products Technology The Customer UK

How John Lewis is harnessing 3D visualisation technology to showcase big ticket items

Frontline
by Scarlette Isaac
Customer Department Store Mobile Online Product Products Retailer Selling Technology The Customer Theme

RetailX Stream Roundup: Global operations, luxury & data

Industry
by Scarlette Isaac
B2B Brands Customer Data Department Store Ecommerce Online People Product Technology The Customer Webinar
John Lewis is once more testing new ways of selling via stores. Image courtesy of John Lewis

John Lewis store format experiments continue with pop-up shops for its Anyday range

Location
by Chloe Rigby
John Lewis is operating pop-up shops to highlight its recently-launched Anyday range – which it says has become its most successful own brand spring launch ever
Covid-19 Customer Department Store Industry Location Online Product Products Research Technology
John Lewis Edinburgh showed a reimagining of the department store when it reopened this spring. Image courtesy of the John Lewis Partnership

John Lewis invests in customer experience and delivery capacity as 74% of first-half sales take place online

Strategy and Innovation
by Chloe Rigby
Waitrose expands capacity as grocery sales continue to shift channels
Covid-19 Customer Delivery Department Store Ecommerce Grocery Online Peak Press Products Research Retailer The Customer UK
Debenhams had a thriving online business but that was not enough for it to survive Covid-19. Image courtesy of Debenhams

Department stores ‘must adapt’ further to omnichannel in order to survive

Location
by Chloe Rigby
Department store retailers must adapt quickly if they want to survive. That’s the warning following new research that suggests the UK has lost 83...
Debenhams Department Store House of Fraser John Lewis shift online
Summer time is coming

Shoppers spend less online and offline in July than in June amid transport delays and a shift towards eating out

Industry
by Chloe Rigby
Shoppers spent less online and offline in July than a month earlier, according to the latest official retail sales figures, as they ate out rather...
Brands Clothing Consultancy Covid-19 Data Department Store Ecommerce Europe Grocery Industry Marketing Online Other Peak People Physical Store Software UK
John Lewis is once more testing new ways of selling via stores. Image courtesy of John Lewis

John Lewis expands online distribution capacity

Operations and Logistics
by Chloe Rigby
Clothing Customer Delivery Department Store Ecommerce Events Online Peak Products Research Retailer Technology UK
Image courtesy of Quiz

Quiz sales in recovery as shops and hospitality start to reopen from Covid-19 lockdowns

Strategy and Innovation
by Chloe Rigby
Quiz sales started to recover both online and offline during the spring and early summer, as shops reopened and hospitality venues started to trade once...
Clothing Covid-19 Department Store Ecommerce Events Industry International Online Retailer Selling UK
Image: InternetRetailing Media/Paul Skeldon

Ecommerce falls back in May as shoppers return in-store

Industry
by Chloe Rigby
But overall retail spending is also down, the latest ONS Retail Sales report suggests
Clothing Customer Department Store Ecommerce Focus Location Online Other People Resilience Retailer Selling The Customer UK
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