Steffen Schreier, SVP of Product and Portfolio, Proximus Global, looks at why the idea of removing all friction from the customer journey is backfiring for...
New insights from meal-kit provider HelloFresh demonstrate the benefits of unique first-party data to subscription retailers – giving them the ability to spot trends...
Kate Delaney, VP Marketing at Trustpilot, explains how reviews can act as a "early-warning system" for operational blindspots that, if left untackled, can prevent...
Last week was a disappointing week for the John Lewis Partnership. The company recorded losses before tax of £124 million (2025/26: £88m) for H1 2026/27.
Primark has announced that it will be launching home delivery in the UK – representing a U-turn for the retailer, which has fiercely resisted offering...
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