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EDITORIAL How retailers from Asda to Primark, Farfetch and Pets at Home are responding to disruption
26 Feb 2021
by Chloe Rigby
GUEST COMMENT Is the government right to consider an online retail sales tax?
26 Feb 2021
by Ed Bradley
GUEST COMMENT Turning physical traffic into contacts with WhatsApp QR Codes
25 Feb 2021
by Paul Skeldon
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RXUK Top500 Report 2021
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Shoppers look forward to the end of lockdown, or so their online behaviour suggests
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Farfetch reports strong sales and its first top-line profit as luxury shoppers went online during lockdown
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Research Articles
Research Articles
The European appeal of brands
11 Nov 2019
by Martin Shaw
Leading brands make up just over a fifth of the Top500 index, yet they have a reach that retailers cannot match.
Brands
Clothing
Consumer electronics
Cosmetics
Europe
Fashion accessories
Jewellery
Online
Other
People
Research
Selling
Software
Theme
UK
Brand Engagement: Curation and image
08 Nov 2019
by Jonathan Wright
Leading retailers in the Brand Engagement Dimension cultivate an audience across a range of social media channels.
Books
Brand Engagement
Brands
Clothing
Consumer electronics
Ecommerce
Europe
Fashion accessories
Focus
Grocery
Health
Jewellery
Marketplaces
Other
Product
Ready-made food
Region
Research
Retailer
Selling
Software
Sports and outdoor equipment
Stationery
Stationery and craft
UK
Merchandising: Navigating commerce
08 Nov 2019
by Jonathan Wright
Retailers that help shoppers find the product they’re looking for score well in the Merchandising Dimension.
Automotive goods
Books
Clothing
Consumer electronics
Cosmetics
Customer
Delivery
Fashion accessories
Garden
Grocery
Health
Homeware
Industry
Jewellery
Merchandising
Online
Other
Product
Ready-made food
Research
Retailer
Selling
Software
Stationery
Stationery and craft
UK
Strategic Overview: Cross-border, cross-channel
06 Nov 2019
by Chloe Rigby
Leading retailers are enabling shoppers to buy the items they want, wherever and whenever they want, writes Chloe Rigby.
Brands
Clothing
Consumer electronics
Cosmetics
Customer
EU
Europe
Fashion accessories
Focus
Jewellery
Online
Payment
Ready-made food
Retailer
Selling
Software
Stationery
Stationery and craft
Theme
UK
Delivery: Make fulfilment work
31 Oct 2019
by Martin Shaw
RetailX researchers analyse the delivery, collection and returns promises that Growth 2000 retailers make
Books
Clothing
Consumer electronics
Cosmetics
Customer
Delivery
Fashion accessories
Focus
Growth 2000
Health
Home appliances
Homeware
Jewellery
Online
Product
Retailer
Selling
Stationery
Stationery and craft
The Customer
UK
Mobile: Serving ‘on-the-go’ shoppers
31 Oct 2019
by Martin Shaw
How are Growth 2000 retailers adapting to shoppers’ willingness to buy online via their smartphones? We take a look at RetailX research
Books
Brands
Clothing
Consumer electronics
Cosmetics
Fashion accessories
Garden
Growth 2000
Homeware
Industry
IRUK Top500
Jewellery
Mobile
Online
Research
Retailer
Selling
Software
Sports and outdoor equipment
Stationery
Stationery and craft
Context: Strength in depth
30 Oct 2019
by Chloe Rigby
Growth 2000 retailers represent the heart of a highly diverse UK retail industry, writes Chloe Rigby.
Annual
Books
Brands
Clothing
Consumer electronics
Cosmetics
Customer
Delivery
Ecommerce
Fashion accessories
Garden
Growth 2000
Health
Industry
International
Jewellery
Location
Mobile
Online
Other
People
Product
Research
Retailer
Selling
Stationery
Stationery and craft
Technology
UK
Merchandising: Creating the right image
28 May 2019
by Jonathan Wright
The websites of leading brands encourage shoppers to linger with extensive search and imagery options
Brands
Clothing
Consumer electronics
Cosmetics
Customer
Data
Homeware
Jewellery
Marketing
Merchandising
Mobile
Online
Product
Region
Selling
Sports and outdoor equipment
Operations & Logistics: Supply and demand
28 May 2019
by Jonathan Wright
Click and collect continues to grow – but leading brands are unlikely to make it an express option because of lack of consumer take-up
Brands
Consumer electronics
Customer
Data
Delivery
Europe
Online
Selling
The Customer
UK
The Customer: Crafting well-judged customer experiences
28 May 2019
by Jonathan Wright
Shoppers expect consistent levels of service across channels. RetailX research reveals how well retail brands are doing here
Brands
Clothing
Consumer electronics
Customer
EU
Jewellery
Mobile
Performance Dimension
Research
Retailer
RXBX
Selling
The Customer
UK
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