The 2021 RetailX Europe Top1000 — Webinar

In this webinar, we’ll hear from the experts behind the RetailX Top1000 report as they unpack the findings, draw out key highlights and discuss post-publication trends in #ecommerce.

If you’re #retailer or direct-to-consumer #brand looking to increase #customer engagement, then this is a must watch. From winning strategies that have kept the largest 1000 European retailers ahead of the competition, through to changes in consumer behaviour – you’ll come away with all the information you need to succeed in the European market.

Hosts: Ian Jindal, CEO at RetailX, Martin Shaw, head of research at RetailX and Linsey McEwan, general manager EMEA at Tealium.

Video contents:

03:06 Top1000 explained

07:29 Report highlights:

07:43 What do the Top1000 sell

08:36 How Top1000 retailers localise their website by market

09:17 Primary sectors that the Top1000 belong to

09:50 Split of European web traffic

19:34 performance by sector & dimension explained

28:30 Average performance by cluster

29:11 Overall index growth

31:12 Which retailers enable shoppers to share a product with friends?

35:35 Are retailers adopting or dropping strategic services?

37:38 Average customer service response times by email

40:11 Reserve and collect

48:00 Why do shoppers buy online?

Useful links:

See our upcoming events here https://internetretailing.net/events

Download the EU Top1000 report at:

https://internetretailing.net/top500-reports/annual-reports/the-2021-retailx-europe-top1000

If you have any questions please contact research@retailx.net

Twitter: @RetailX

Linkedin: https://www.linkedin.com/company/rtlx/

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