For a punctilious performance ranking of the largest ecommerce and multichannel retailers in Europe, download the RetailX Europe Top1000 2021.
2020 saw more people than ever shopping online; leaving retailers under an enormous amount of pressure to deliver on customer expectations and stand out from the sea competition. The ability to sell through brick and mortar has also been constrained as a result of multiple lockdowns and global restrictions.
The findings in this report are all the more interesting in the light of these events, and give a useful insight into the way that retail has developed over the last year in the 32 markets of
Europe, including the EU and EEA countries, Switzerland and the UK.
Which retailers performed the best? How did the Top1000 navigate the shift online? Are shoppers keen to return to the high street now most restrictions have been lifted? How are multichannel and ecommerce retailers across Europe tackling Brexit? Do consumers consider sustainability a key make or break when choosing where to shop?
Discover all this and more by reading the full report now. Plus find our exclusive interviews with Simone Sweeney of Lego and Constanze Freienstein of Lands’ End!
Inside the full report:
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About the Top1000 (in graphics)
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Measuring performance (in graphics)
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The Top 5 Elite retailers include: Amazon Boulanger & Toolstation
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The Top 20 Leading retailers include: Decathlon, Tesco & IKEA
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The full ranking of 1000 retailers
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Interview: Simone Sweeney of Lego & Constanze Freienstein of Lands’ End
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Performance dimensions
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Strategy & Innovation
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The Customer
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Operations & Logistics
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Merchandising
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Engagement
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Mobile & Cross-channel
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How shoppers buy across Europe
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Case studies: Amazon, Mercadona, Nelly, Argos, DM & Galeries Lafayette
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And much more!
