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Editorials, opinion, analysis, guest writers, industry comment and more

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Analysis

Editorials, opinion, analysis, guest writers, industry comment and more…

Analyses

Editoriaux, avis, analyses, écrivains invités, commentaires sur l’industrie

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UK retail stores must ‘adapt to digital or die’
May 14, 2013 – 8:44 am | 3 Comments
UK retail stores must ‘adapt to digital or die’

UK stores must adapt to the rise and rise of digital shopping, or face becoming obsolete. That’s the conclusion that British Land, owner of 29m sq ft of retail space, has come to in recent …

TUI Travel puts holiday planning in the palm of the hand with app launch
May 13, 2013 – 3:56 pm | No Comment
TUI Travel puts holiday planning in the palm of the hand with app launch

As thoughts turn to summer holidays, TUI Travel, owner of Thomson, is going mobile, offering an app to its customers that can take them through from choosing a holiday, to getting to the airport and …

William Hill places 2390 of its bricks and mortar locations on the Digital High Street
May 13, 2013 – 1:48 pm | No Comment
William Hill places 2390 of its bricks and mortar locations on the Digital High Street

William Hill, the UK’s largest bookmaker, has placed all its 2390 high street retail location on the NearMe location based mobile application, confirming William Hill’s continued adoption of mobile technology to support the increasing demand …

10% of shoppers who want to use High Street indie shops put off by lack of mobile presence
May 13, 2013 – 1:39 pm | No Comment
10% of shoppers who want to use High Street indie shops put off by lack of mobile presence

Despite wanting to shop in bricks and mortar stores – especially boutique and independent shops – consumers are being put off because they simply can’t find them as they have no mobile or online presence, …

Monitise mPOS payment service aims to help banks and retailers maintain relations while exploring m-payments
May 13, 2013 – 12:54 pm | One Comment
Monitise mPOS payment service aims to help banks and retailers maintain relations while exploring m-payments

Monitise is tapping into the growing interest for mobile point of sale (mPOS) services with the launch of a white-labelled mobile payment service that helps banks, mobile operators and acquirers offer their business customers the …

M8 integrates Booktable into its range of apps to help users find restaurants
May 13, 2013 – 12:09 pm | No Comment
M8 integrates Booktable into its range of apps to help users find restaurants

Local aavigation app M8 (your local ‘mate’ – geddit?) has added leading online restaurant review and booking service, Bookatable to its lineup of freely available features to allow M8 users to read reviews, book tables …

Sainsbury’s online grocery sales near £1bn, and growing by 20% a year
May 10, 2013 – 11:32 am | One Comment
Sainsbury’s online grocery sales near £1bn, and growing by 20% a year

Sainsbury’s today said its online grocery sales were approaching £1bn a year, and continue to grow by 20% a year, proving the success of its multichannel strategy.
The update came as the supermarket reported a 4.5% …

Morrisons’ multichannel development ‘on track’ while Ocado discussions continue
May 10, 2013 – 11:31 am | One Comment
Morrisons’ multichannel development ‘on track’ while Ocado discussions continue

Morrisons this week said its multichannel ambitions were developing according to plan. The supermarket said it remained in discussions with online-only grocer Ocado as it prepares to launch its own online food ordering service …

M&S launches distribution centre ‘fit for a multichannel future’ as it transforms its supply chain
May 10, 2013 – 11:29 am | No Comment
M&S launches distribution centre ‘fit for a multichannel future’ as it transforms its supply chain

Marks & Spencer this week proclaimed a transformation of its supply chain operations as it looks to a future of international multichannel retailing.
Alan Stewart, chief finance officer at M&S , was speaking as the retailer …

GUEST COMMENT: Ecommerce knowledge vital to government’s multichannel growth plans
May 10, 2013 – 10:30 am | No Comment
GUEST COMMENT: Ecommerce knowledge vital to government’s multichannel growth plans

by Phil McGriskin
Business secretary Vince Cable recently placed retail at the forefront of the government’s plans, stating that it “has an important role to play” in developing the UK’s multichannel, export-led growth. Speaking at Retail …

What does online ordering mean for our grocers?
May 10, 2013 – 8:39 am | No Comment
What does online ordering mean for our grocers?

In today’s Internet Retailing newsletter we have the latest from Sainsbury’s, now close to turning over £1bn a year from online grocery orders, from Morrisons, which reported a dip in first quarter sales this week …

Ecommerce sales grew in April, with boost from mobile commerce, while high street sales fell
May 8, 2013 – 5:03 pm | 4 Comments
Ecommerce sales grew in April, with boost from mobile commerce, while high street sales fell

Ecommerce sales grew during April, with many retailers reporting that sizeable proportions of their online transactions came via mobile commerce, the British Retail Consortium said today.
Internet sales during the month rose by 8.3%, slightly …

Broad welcome for the Consumer Rights Bill, set to update the law in the light of online retailing
May 8, 2013 – 4:44 pm | One Comment
Broad welcome for the Consumer Rights Bill, set to update the law in the light of online retailing

Commentators have broadly welcomed the new consumer rights bill proposed in today’s Queen’s Speech, which is set to update customer rights in the light of online retailing.
The Consumer Bill of Rights, outlined in today’s …

Next reports sales hike, thanks to its internet business
May 8, 2013 – 4:30 pm | One Comment
Next reports sales hike, thanks to its internet business

Next today reported a 2.2% boost to sales, thanks once again to its growing internet business.
The fashion retailer said that a 1.9% fall in retail sales was counteracted by an 8.9% rise in the internet-led …

Traders at London’s Real Food Festival accept card payments via mobile phone
May 7, 2013 – 1:43 pm | No Comment
Traders at London’s Real Food Festival accept card payments via mobile phone

Traders at this year’s Real Food Festival, which took place at London’s Southbank Centre over the May bank holiday weekend, were able to take card payments via mobile phone without having to invest in any …

Iceland Foods returns to ecommerce, trialling its service ahead of planned nationwide expansion
May 7, 2013 – 12:13 pm | One Comment
Iceland Foods returns to ecommerce, trialling its service ahead of planned nationwide expansion

Iceland Foods has returned to online shopping, trialling a service that enables customers to place orders worth £25 or more up to 10pm for free next-day delivery.
The frozen food specialist is trialling the service at …

Selfridges launches Click&Collect ahead of move to sell overseas
May 7, 2013 – 12:11 pm | No Comment
Selfridges launches Click&Collect ahead of move to sell overseas

Selfridges is launching a Click&Collect service this week, with what it says is one of the earliest collection times on offer in the UK.
The launch comes ahead of a planned global expansion of Selfridges‘ ecommerce …

INTERNET RETAILING AWARDS Still time to nominate the retailers you most respect for prestigious awards
May 7, 2013 – 12:09 pm | No Comment
INTERNET RETAILING AWARDS Still time to nominate the retailers you most respect for prestigious awards

There’s still time to win one of 10 free tickets to this year’s Internet Retailing Awards.
Judges of the event say they will still take into consideration nominations received today and tomorrow. Everyone who puts forward …

Online purchases rise in April, despite subdued overall consumer spending: figures
May 7, 2013 – 12:08 pm | No Comment
Online purchases rise in April, despite subdued overall consumer spending: figures

Early figures detected a fall in overall UK consumer spending in April – but a rise in online spending.
Visa Europe’s UK Expenditure Index, based on spending on Visa debit, credit and prepaid cards which account …

Good delivery experiences encourage repeat orders – but cost of delivery still tops consumers’ concerns: study
May 7, 2013 – 11:07 am | One Comment
Good delivery experiences encourage repeat orders – but cost of delivery still tops consumers’ concerns: study

Three-quarters (74%) of UK consumers say a good delivery experience encourages them to shop again with a retailer, according to a new study.
The fifth annual IMRG UK Consumer Home Delivery Review also found more than …