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customer service

CCI Kenya – Focusing on Sustainable Operations in Call Centre Environments

Frontline
by CCI Kenya
Call Centre CCI Kenya customer service Environment Software Technology

72% of UK online businesses are uncontactable by phone – a big problem for consumers

Industry
by Paul Skeldon
UK online companies are making it near-impossible for customers to contact them on the phone, causing customers anxiety or serious stress
customer service Growth 2000 Industry phone

UK consumers warming to AI, with 54% happy to resolve queries with bots

Customer
by Paul Skeldon
A majority (54%) of UK shoppers don’t care whether customer service is provided by a bot or a human, as long as their issue...
AI Customer customer service Mobile Technology

GUEST COMMENT How to be a star at customer service

Guest Comment
by Chloe Rigby
Exceptional customer service is generally expected and any online retailer considered to fall short may find themselves exposed to a barrage of public customer outrage...
customer service
Robot wars: time for a mix of people and machines?

GUEST COMMENT ‘Please wait for assistance’

Guest Comment
by James Pearson
In today’s digitally savvy world, retailers continue to innovate to enhance the customer experience – just think of Scan and Go apps, Walmart using AI...
Customer customer service Mobile Strategy and Innovation

Real-time feedback and analysis of customer sentiment to help Missguided improve customer service by 20%

Industry
by Paul Skeldon
Missguided is looking to up its customer service level by using real-time feedback to find negative comments and resolve them ’in the moment’.
customer service Industry missguided Selling Technology
Customer Service: time to rethink how it works in the mobile commerce age

GUEST COMMENT What retail’s internal service desks must consider as mobile shopping expands

Guest Comment
by Matt Cox
User bounce rates are a hot topic for retailers and have been ever since mobile shopping disrupted the consumer retail experience.
Customer customer service in-store Location Mobile
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