Frontline

CX

INTERVIEW How Ping Identity’s Alex Laurie says retailers can balance security and seamless CX in the age of AI

Security
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28 Oct 2025
by Amanda Vlietstra
InternetRetailing spoke to Alex Laurie, senior VP at Ping Identity, about the huge challenge for retailers around balancing security with a seamless customer journey.
CX Ecommerce

A guide to integrating into headless and composable tech stacks

Frontline
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18 Dec 2023
by Tryzens
Composable Commerce CRM CX Data Ecommerce Headless ecommerce loyalty retail

Loyalty beyond points: Boost customer lifetime value with a CX-first approach

Frontline
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12 Dec 2023
by Tryzens
Nearly every British retailer offers a loyalty programme. Customers accumulate points for every pound they spend to earn discounts on future products and services.
CRM CX Data Ecommerce loyalty retail

How LloydsPharmacy prescribes better customer service across all channels

Technology
13 Jul 2022
by Paul Skeldon
In order to deliver exceptional customer service across all channels at scale, LloydsPharmacy needed to unify its data
CX Data LlyodsPharmacy Technology
Shelf-edge labels that work with mobile are becoming a key part of the store experience

57% of shoppers say they want digital engagement in the aisle to improve purchasing decisions

Mobile
4 Aug 2021
by Paul Skeldon
UK shoppers are increasingly demanding more digital information at the shelf edge to improve in-store shopping experiences and help inform their buying decisions
converstion CX Location Mobile shelf edge Strategy & Innovation Strategy and Innovation Technology
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