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loyalty

Availability now key driver of grocery loyalty, new report finds

At the buy button
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2 Mar 2026
by Amanda Vlietstra
Product availability has become one of the most powerful drivers of customer loyalty in UK grocery retail, according to new research.
availability Ecommerce loyalty stock Strategy and Innovation

ANALYSIS: Dunelm’s new app marks a strategic shift toward deeper omnichannel engagement

Technology
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24 Feb 2026
by Amanda Vlietstra
Dunelm’s new app - rolled out for iOS and Android this week - is a significant step in the retailer’s long‑running effort to tighten...
App Ecommerce loyalty Strategy and Innovation

THG ends 2025 on a high as subscriptions drive loyalty and beauty outperformance

Subscriptions
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15 Jan 2026
by Amanda Vlietstra
THG closed 2025 with its strongest quarter, leveraging its subscription-led model to build loyalty and deliver growth.
Christmas growth loyalty results subscriptions

Asos launches loyalty programme for UK customers

Digital
2 Jul 2025
by Katie Searles
Asos loyalty UK500

Levi’s grows Red Tab membership programme in Europe

Subscriptions
3 Apr 2025
by Katie Searles
Levi's loyalty

M&S aims to be “most personalised retailer in UK”, says chairman

Digital
2 Apr 2025
by Katie Searles
loyalty M&S personalisation RTS 2025

Selfridges expands membership programme to reward time spent

Customer
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17 Feb 2025
by Katie Searles
Events loyalty Membership Selfridges

GUEST COMMENT Do loyalty programmes retain customers?

Subscriptions
[scorg_shortcode id="57943"]
28 Jan 2025
by Katie Searles
loyalty Subscription

E.l.f loyalty customers given access to 3D virtual experience lounge

Technology
[scorg_shortcode id="57943"]
9 Dec 2024
by Katie Searles
beauty e.l.f loyalty virtual reality

GUEST COMMENT Stop following the Black Friday discounting crowds: Three steps to driving loyalty with the right customers

Peak
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29 Nov 2024
by Katie Searles
Black Friday Guest Comment loyalty Sagacity
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