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omni-channel

Pets and kids: sniffing out growth

Pets at Home sees strong growth in Q4 as pet boom drives omni-channel surge

Industry
by Paul Skeldon
Pets at Home has seen total group revenues grow 5.8% year-on-year for Q4 2021 to £319.4m as growth in pet ownership...
Industry omni-channel Pets at Home

Loyalty programmes helped retailers survive the pandemic, but they need to be omni-channel

Marketing
by Paul Skeldon
More than six in ten (62%) businesses report that their loyalty programme has helped to keep customers engaged during Covid-19, with the effect most...
Customer Growth 2000 loyalty Marketing omni-channel
Where is the footfall?

RESEARCH Marketplaces clear winner as 51% of post-pandemic retail set to take place online online

Marketplaces
by Paul Skeldon
More than 40% of all online spending globally is taking place on marketplaces post-pandemic, with online set to account for 51% of all retail...
Delivery Growth 2000 Growth 3000 Europe Industry Marketplaces omni-channel Resilience Technology
Where is the footfall?

Marketplaces clear winner as 51% of post-pandemic retail set to take place online online

Marketplaces
by Paul Skeldon
More than 40% of all online spending globally is taking place on marketplaces post-pandemic, with online set to account for 51% of all retail...
Delivery Growth 2000 Growth 3000 Europe Industry Marketplaces omni-channel Resilience Technology

EDITORIAL Aldi and Dixons Carphone show how success lies in meeting consumers’ omni-channel needs

Editorial
by Paul Skeldon
With shops opening and closing in an unpredictable pattern driven by local lockdowns and tier changes, retailers have had to become highly adaptable. While closed...
Covid-19 Mobile omni-channel Resilience

EDITORIAL Stores still have a role to play

Editorial
by Paul Skeldon
At least 60% of consumers in Germany, the UK and US say they engage equally with online and offline shopping channels – so stores still very...
Industry Location Mobile omni-channel Selling Strategy and Innovation

Stores still very much part of the mix as shoppers go multi- and omni-channel, global study finds

Mobile
by Paul Skeldon
At least 60% of consumers in Germany, the UK and US say they engage equally with online and offline shopping channels, suggesting that multichannel is...
International Location Mobile omni-channel Strategy and Innovation

Kiosks aim to help solve the returns issue for omni-channel retailers

Mobile
by Paul Skeldon
Returns are one of the biggest issues for e and mcommerce, but they could also hold the key to helping keep stores relevant, if technology...
Location Mobile omni-channel Operations and Logistics returns

Clean slate: 5 things a new HoF board needs to do to resurrect the retailer

Mobile
by Paul Skeldon
Mike Ashley, head of Sports Direct and now owner of House of Fraser has sacked the HoF board and high level directors. This gives the...
Industry Mobile omni-channel Operations and Logistics Strategy & Innovation Strategy and Innovation

Omnichannel retail experience is key to the survival of High Street brands, believe half of UK shoppers

Mobile
by Paul Skeldon
More than half (52%) of shoppers in the UK believe that retailers need to offer a more seamless experience between online and offline commerce to...
Customer high street Location Mobile omni-channel Strategy & Innovation Strategy and Innovation Technology
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