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transformation

WHSmith posts mixed results as travel retail strategy takes shape

Brands
[scorg_shortcode id="57943"]
19 Dec 2025
by Amanda Vlietstra
WHSmith has reported preliminary results for the year ended 31 August 2025. Interim group CEO Andrew Harrison described it as a “difficult end to the year”.
Ecommerce transformation

How emotionally driven ecommerce experiences build connections and long-term loyalty

Frontline
[scorg_shortcode id="57943"]
23 Sep 2025
by Steph Peschel
Most ecommerce sites are emotional flatlines. Their homogeneous approach follows a narrow set of conventions – white backgrounds, grid-based product listings and unremarkable interactions.
Limited transformation
Staff at a branch of Currys showed off its new name this summer. Image courtesy of Currys

Currys says spending on omnichannel transformation will peak this year – with full benefits yet to come

Strategy and Innovation
4 Nov 2021
by Chloe Rigby
Currys says it has now done three quarters of the spending it needs to do to transform itself into an omnichannel business that serves technology...
Currys omnichannel RXUK Top500 transformation
Jacamo's new mobile-first website will launch next year. Image: N Brown Group

JD Williams-to-Simply Be retail group heralds ‘significant transformation’ and growing social engagement through challenging year in which sales and profits fell

Strategy and Innovation
20 May 2021
by Chloe Rigby
N Brown Group says it’s ‘significantly transformed’ after a ‘challenging year’ in which sales and profits fell – but social engagement and sales grew as...
Ambrose Wilson Jacamo JD Williams N Brown Group RXUK Top500 Simply Be social transformation
M&S is now moving on with investing in the brand following lockdown. Image courtesy of M&S

Marks & Spencer reshapes management team as it moves to the next phase of its transformation programme – and beyond lockdown

Strategy and Innovation
18 May 2021
by Chloe Rigby
The retailer says that it is ready to move out of the first, fixing the basics, stage of its plan and on to a second...
digital M&S stores transformation

Marks & Spencer plans to up the pace of change in response to pandemic

COVID-19
28 Apr 2020
by Chloe Rigby
Marks & Spencer today said it planned up the pace of change in its business as a result of the Covid-19 pandemic. The retailer...
coronavirus Covid-19 M&S Marks & Spencer transformation

Debenhams reaffirms its faith in its transformation strategy in the face of investor concern

Strategy and Innovation
11 Sep 2018
by Chloe Rigby
Debenhams has seen a turbulent opening to the week: even as it announced its new approach to selling beauty on the high street and online...
Debenhams IRUK Top500 transformation
Retailers are changing the way they sell as they work to meet the needs of the modern customer

Why a transformational year means very different things to Ocado and Mothercare

Editorial
10 Jul 2018
by Chloe Rigby
We report as Ocado chief executive Tim Steiner says the latest half-year has been a transformational one for the retailer as it sells its...
Mothercare Ocado transformation

Marks & Spencer: ‘accelerated change is the only option’

Strategy and Innovation
23 May 2018
by Chloe Rigby
Marks & Spencer today set out its plans to up the pace of change in its business as clothing and home sales move online, and...
IRUK Top500 Marks & Spencer transformation
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