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Keeping up with the purchasing demands of the fashion shopper - In The Style and Klarna discuss their pay later partnership

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How AI and Machine Learning Affect Retail in 2019

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EDITORIAL Stores still have a role to play

20 Mar 2019by Paul Skeldon

EDITORIAL From Asos and Ocado to ScS: tracing patterns of changing shopper behaviour

19 Mar 2019by Chloe Rigby

GUEST COMMENT The environmental price tag of free delivery and returns

19 Mar 2019by Gary Rohloff

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IREU Top500 The Customer Dimension Report 2018 ~ 2019

Multichannel customers expect speedy service, convenience and free delivery.

Operations & Logistics

Strategy & Innovation

February’s heatwave proves a boon for ecommerce, seeing strongest performance for six months

Mobile

Department stores need to be driven by digital and experience – and here’s how to do it

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Customer

Insight into creating and retaining customer loyalty, improving shopping experience and services by tracking an evolving consumerism behaviour.

How UK shoppers engage with Amazon – and how other retailers can compete

08 Mar 2019by Chloe Rigby

When nine in 10 UK shoppers buy from Amazon, and 70% of shoppers say the site is their first port of call online, what can other retailers do to compete?

Comments

Retail experts share their observations and opinions

GUEST COMMENT The environmental price tag of free delivery and returns

19 Mar 2019by Gary Rohloff

GUEST COMMENT CX and contact centres: what will change in 2019?

15 Mar 2019by Peter Tetlow

GUEST COMMENT Inclusive digital design: why we must make it a priority

14 Mar 2019by Hilary Stephenson

GUEST COMMENT The evolution of customer loyalty schemes

12 Mar 2019by Jason Lark

BREXIT COMMENT Don’t let market doubts affect your technology deployment

12 Mar 2019by Chris Labrey

GUEST COMMENT Get more in the cart: how to make shoppers click buy

08 Mar 2019by Roland Van Breukelen

GUEST COMMENT How Made.com made discovery part of the furniture

07 Mar 2019by Harry Walker

GUEST COMMENT Tricky terminologies to know about retargeting and consent

05 Mar 2019by David Meyer

GUEST COMMENT Ecommerce is broken: why digital commerce needs serendipity as much as it needs search

01 Mar 2019by Apu Gupta

GUEST COMMENT Beyond the ‘Buy Now’ button: how brands can prepare for social commerce success

28 Feb 2019by Joe Farrell

GUEST COMMENT No-deal Brexit threatens billions in ecommerce customs and VAT costs

26 Feb 2019by Richard Asquith

GUEST COMMENT Why personalisation holds the key to customer retention

26 Feb 2019by Simon Farthing

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Frontline

Feedback from the frontline of multichannel retail

The untapped potential of social proof for fashion retailers Sponsored

DealMaker London: A Large Annual Performance Marketing Conference by Digital Marketing Global Leader Sponsored

David vs Goliath: The rise of the independent retailer Sponsored

From side project to powerhouse: the OMR phenomenon

Jägermeister: 120% increase in sales with new Shopware shop Sponsored

How to understand customer needs and pivot when they change Sponsored

AI - Top 5 ways that AI empowers merchandising Sponsored

How AI can supercharge your customer teams Sponsored

Making Gains? Klarna’s Pay later service now available to Gymshark customers in the UK & Nordics Sponsored

Digital Sales Assistants: Bringing The Best of Human-to-Human Sales Interactions To Digital Channels Sponsored

Welcome to the forefront of AI Sponsored

Love, loyalty, and living the AI dream Sponsored

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John Lewis buys home improvement service as it continues focus on customers' needs

How the UK customer experience might be improved: research

John Lewis sets out a strategy of differentiation – at a hit to profits – as the shopping revolution bites

How changing customer behaviour is affecting shopping habits

82% of consumers want to view-and-feel products in-store before purchasing online: study

CASE STUDY John Lewis: customer-centric delivery

ANALYSIS Four tech trends that retailers need to adopt to win customer loyalty

Move over Millennials: Gen Z are the dominant influencers of tomorrow – and this is what they like

'Serial returners' send back clothes worth £7bn a year to UK online retailers: Barclaycard

Back to school now third largest shopping event in the UK: study

Latest Customer News

Five practical approaches to the customer

08 Jan 2019

INTERVIEW Sara Prowse of Hotter on comfort in the customer experience

04 Jan 2019

New figures highlight the pace of the shift to streaming that hastened HMV’s demise

04 Jan 2019

Many customers want to shop in department stores – but the experience must improve: study

21 Dec 2018

Consumers quick to abandon poor mobile shopping experiences – and never come back, study finds

10 Dec 2018

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Frontline

The untapped potential of social proof for fashion retailers Sponsored

DealMaker London: A Large Annual Performance Marketing Conference by Digital Marketing Global Leader Sponsored

David vs Goliath: The rise of the independent retailer Sponsored

Jägermeister: 120% increase in sales with new Shopware shop Sponsored

How to understand customer needs and pivot when they change Sponsored

AI - Top 5 ways that AI empowers merchandising Sponsored

How AI can supercharge your customer teams Sponsored

Making Gains? Klarna’s Pay later service now available to Gymshark customers in the UK & Nordics Sponsored

Digital Sales Assistants: Bringing The Best of Human-to-Human Sales Interactions To Digital Channels Sponsored

Welcome to the forefront of AI Sponsored

Love, loyalty, and living the AI dream Sponsored

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