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Transform your retail payments with insights from Co-op - A webinar with ACI Worldwide and Co-op

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How to Survive and Thrive Amid Disruption - Webinar with BluJay Solutions

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EDITORIAL How the balance between online and the store continues to shift as a result of Covid-19

03 Jul 2020by Chloe Rigby

GUEST COMMENT How retailers should be using AR

03 Jul 2020by Marc Uible

GUEST COMMENT How tech is driving the reinvention of the High Street

02 Jul 2020by Stefan Spendrup

View all research reports

The 2020 RXEU Europe Growth 3000

In the first RXEU Growth 3000 report, we publish the list of 3,000 companies that follow our previously-published RXEU Top500.

Operations & Logistics

Strategy & Innovation

Most shoppers will still steer clear of the high street and shop online post-Covid: study

Location

Land Securities says most of its retail tenants have not paid their June rent, although shopper spending now running at 80% of last year as stores reopen

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Insight into creating and retaining customer loyalty, improving shopping experience and services by tracking an evolving consumerism behaviour.

WEBINAR OVERVIEW Protecting personal data while enhancing customer engagement, in association with Akamai

02 Jul 2020by Chloe Rigby

In a recent InternetRetailing webinar, Protecting personal data while enhancing customer engagement, in association with Akamai, we heard from Akamai’s Mayur Upadhyaya, global senior director ...

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Retail experts share their observations and opinions

GUEST COMMENT How retailers should be using AR

03 Jul 2020by Marc Uible

GUEST COMMENT How tech is driving the reinvention of the High Street

02 Jul 2020by Stefan Spendrup

GUEST COMMENT A winning UK strategy despite and through Covid-19: E-Grocery

30 Jun 2020by Philippe Corrot

GUEST COMMENT How effective use of digital communication channels helps retailers support customers in a time of crisis

26 Jun 2020by Jay Patel

GUEST COMMENT Online purchases yet to find a ‘voice’

25 Jun 2020by Pete Wickes

GUEST COMMENT Coronavirus Job Retention Scheme risks: what the Government's clawback regime means for retailers

23 Jun 2020by Chloe Rigby

GUEST COMMENT What does the future hold for retail experiences?

19 Jun 2020by Anna Brettle

GUEST COMMENT Leveraging IoT for a safe reopening

18 Jun 2020by Ajay Rane

GUEST COMMENT How the coronavirus pandemic is accelerating the adoption of experiential ecommerce technology

16 Jun 2020by Michael Valdsgaard

GUEST COMMENT A single view of inventory can help retailers get back on track

12 Jun 2020by Rob Shaw

GUEST COMMENT Queue busters – using technology to improve the shopping experience

11 Jun 2020by lee jones

GUEST COMMENT Britons’ love of queueing can translate online too

09 Jun 2020by Tom Williams

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Frontline

Feedback from the frontline of multichannel retail

How Will Your Contact Centre Teams Cope With The Festive Season Retail Peak?

How Will Your Contact Centre Teams Cope With The Festive Season Retail Peak?Expert partner: Sensée

Company Spotlight: Manhattan Associates

Big news at the Community Day: Shopware 6 Now Available as a Cloud SolutionExpert partner: Shopware

7 actions retailers need to take when reopening

7 actions retailers need to take when reopening

Company Spotlight: CommerceHub

How an omnichannel strategy will help retailers through the crisis

How an omnichannel strategy will help retailers through the crisis

How smart rewards programmes will kickstart the economy after COVID-19

Customer retention matters more than ever. Here’s how to manage it

Customer retention matters more than ever. Here’s how to manage itExpert partner: Mention Me

Customer Service During COVID-19: Best practice tactics for queries (and complaints!)

Customer Service During COVID-19: Best practice tactics for queries (and complaints!)Expert partner: eDesk by xSellco

Uncertainty surrounding Magento 1: Shopware publishes migration white paperExpert partner: Shopware

4 Reasons Search Is the Most Critical Issue for Your Brand This YearExpert partner: Yext

View More Frontline

John Lewis sets out a strategy of differentiation – at a hit to profits – as the shopping revolution bites

How changing customer behaviour is affecting shopping habits

John Lewis buys home improvement service as it continues focus on customers' needs

82% of consumers want to view-and-feel products in-store before purchasing online: study

CASE STUDY John Lewis: customer-centric delivery

Asos focuses on the customer experience, and plans investment in AI

How the UK customer experience might be improved: research

DPD offers one hour home delivery time slots

CASE STUDY IKEA: friction and the customer experience

Back to school now third largest shopping event in the UK: study

COVID-19

RetailX Coronavirus Consumer Confidence Tracker - 25th March

RetailX Coronavirus Consumer Confidence Tracker - 11th March

Latest Customer News

UK shopper habits changed for good, forcing retailers to transform or die, report warns

17 Jun 2020

Half of UK shoppers unwilling to share their personal data with retailers – but still want a personal experience

17 Jun 2020

Heavy drinking, lower spending and more sustainable living: how shoppers see the future of retail

10 Jun 2020

Lockdown creates a world of night owls: see how online habits have changed worldwide

10 Jun 2020

John Lewis focuses on the customer experience and loyalty as it launches virtual event series

04 Jun 2020

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Frontline

How Will Your Contact Centre Teams Cope With The Festive Season Retail Peak?Expert partner: Sensée

Big news at the Community Day: Shopware 6 Now Available as a Cloud SolutionExpert partner: Shopware

Customer retention matters more than ever. Here’s how to manage itExpert partner: Mention Me

Customer Service During COVID-19: Best practice tactics for queries (and complaints!)Expert partner: eDesk by xSellco

Uncertainty surrounding Magento 1: Shopware publishes migration white paperExpert partner: Shopware

4 Reasons Search Is the Most Critical Issue for Your Brand This YearExpert partner: Yext

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