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GUEST COMMENT Are your web push strategies pushing customers away?

09 Apr 2020by Paul Skeldon

EDITORIAL How the post corona retail landscape is shifting

09 Apr 2020by Paul Skeldon

EDITORIAL How the shape of retail continues to change under pressure from Covid-19

07 Apr 2020by Chloe Rigby

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RXUK Top500 Report 2020

The RetailX UK Top500 2020

Operations & Logistics

Strategy & Innovation

Strategy and Innovation

Debenhams appoints administrators again – exactly a year on from last time

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Coronavirus round-up: Boots, Debenhams, IMRG, Naked Wines, John Lewis Partnership, ONS and more

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Insight into creating and retaining customer loyalty, improving shopping experience and services by tracking an evolving consumerism behaviour.

White goods, cars and properties top list of purchases put on hold by 40% of shoppers

07 Apr 2020by Paul Skeldon

Some 41% of UK consumers are delaying major purchasing decisions due to the current situation, with the most likely products to be delayed being white goods (15%), cars (9%) and properties (6%).

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Retail experts share their observations and opinions

GUEST COMMENT Are your web push strategies pushing customers away?

09 Apr 2020by Paul Skeldon

GUEST COMMENT How have digital trends transformed the physical retail sector?

07 Apr 2020by Nigel Ashman

GUEST COMMENT The future of shopping is digitally-enabled stores

03 Apr 2020by Lisa Kalscheur

GUEST COMMENT Welcome to the brave new futuristic world of payments

02 Apr 2020by James Booth

GUEST COMMENT Retail isn’t dying, bad retail is. Here’s how to be good

31 Mar 2020by Steve Pitts

GUEST COMMENT How remote working will help retail revaluate its agenda

26 Mar 2020by Robert Lockyer

GUEST COMMENT How connected consumer experiences can finally live up to the hype

24 Mar 2020by Freek Bijl

GUEST COMMENT How can retailers mitigate air quality risks?

20 Mar 2020by Fiona Canby and Keith Morton QC

GUEST COMMENT Three ways retail psychology can help save the high-street

19 Mar 2020by Fredrik Neumann

GUEST COMMENT Data-driven personalisation: retail communications in the 2020s

17 Mar 2020by Nick Barbeary

GUEST ANALYSIS Managing the impact of coronavirus

13 Mar 2020by Javier Colado

GUEST COMMENT Unified communication is a key differentiator for retail and consumer brands

13 Mar 2020by David Liu

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Frontline

Feedback from the frontline of multichannel retail

Navigating eCommerce in a Changing Climate Expert partner: Visualsoft

What COVID-19 Means for Retailers and Their Commerce Strategies Expert partner: Zoovu

Shoppers trust personal recommendations more than any other brand advertising Expert partner: Mention Me

Listen Up CX Execs. Have you forgotten your most important customer?

Listen Up CX Execs. Have you forgotten your most important customer? Expert partner: Critizr

Bis Henderson Recruitment Roundtable: Finding a holistic approach to diversity Expert partner: Bis Henderson

Omnichannel Fulfillment: The Never-Ending Delivery Expert partner: Logistyx

Can machine learning help retailers sell more? Sponsored

Top500 retailers John Lewis, Holland & Barrett and AO lead agenda at The Delivery Conference 2020 Sponsored

Nissan and Booking.com amongst the first advertisers on Rakuten TV’s New AVOD Service in Europe Expert partner: Rakuten Marketing

When you are looking to monitor your competitors’ online price one of the biggest problems is accurate product matching. Expert partner: Price Trakker

How "The Fish Society" raised its online turnover by 30 percent with Shopware

How "The Fish Society" raised its online turnover by 30 percent with Shopware Expert partner: Shopware AG

How to Outshine the Competition on Black Friday and Cyber Monday Expert partner: Prisync

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John Lewis sets out a strategy of differentiation – at a hit to profits – as the shopping revolution bites

How changing customer behaviour is affecting shopping habits

John Lewis buys home improvement service as it continues focus on customers' needs

82% of consumers want to view-and-feel products in-store before purchasing online: study

CASE STUDY John Lewis: customer-centric delivery

How the UK customer experience might be improved: research

Asos focuses on the customer experience, and plans investment in AI

Back to school now third largest shopping event in the UK: study

CASE STUDY IKEA: friction and the customer experience

Who Needs Humans? Half of shoppers prefer to use self-checkouts

Latest Customer News

… while 72% of consumers are calling for a new set of standards to combat fake reviews

04 Mar 2020

Connected customers expect a hyper-personalised, effortless experience – but organisations are slow to respond

04 Mar 2020

UK consumers are becoming more socially and environmentally responsible – and are calling out brands that make ‘meaningless’ climate pledges

27 Feb 2020

A third of Gen-Z shoppers research health and beauty products online but still buy in stores

26 Feb 2020

Hotel Chocolat sales and profits grow as it invests in stores and online

25 Feb 2020

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Frontline

Navigating eCommerce in a Changing Climate Expert partner: Visualsoft

What COVID-19 Means for Retailers and Their Commerce Strategies Expert partner: Zoovu

Shoppers trust personal recommendations more than any other brand advertising Expert partner: Mention Me

Listen Up CX Execs. Have you forgotten your most important customer? Expert partner: Critizr

Bis Henderson Recruitment Roundtable: Finding a holistic approach to diversity Expert partner: Bis Henderson

Omnichannel Fulfillment: The Never-Ending Delivery Expert partner: Logistyx

Can machine learning help retailers sell more? Sponsored

Top500 retailers John Lewis, Holland & Barrett and AO lead agenda at The Delivery Conference 2020 Sponsored

Nissan and Booking.com amongst the first advertisers on Rakuten TV’s New AVOD Service in Europe Expert partner: Rakuten Marketing

When you are looking to monitor your competitors’ online price one of the biggest problems is accurate product matching. Expert partner: Price Trakker

How "The Fish Society" raised its online turnover by 30 percent with Shopware Expert partner: Shopware AG

How to Outshine the Competition on Black Friday and Cyber Monday Expert partner: Prisync

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