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EDITORIAL Why today’s retail is all about change, rather than the death of the high street

17 May 2019by Chloe Rigby

GUEST COMMENT How AI is impacting the role of the retail contact centre agent

17 May 2019by Diana Bourke

GUEST COMMENT Should we cash out on the PoS?

16 May 2019by Chris Griffiths

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IREU Top500 Dimension Report: Mobile and Cross-Channel, February 2019

At the centre of this report is the idea of enabling customers to buy goods in ways that suit them.

Operations & Logistics

Strategy & Innovation

MediaMarkt Iberia launches store on eBay

Industry

UK retailers’ see no value in 30% of their eCommerce work, study finds

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Insight into creating and retaining customer loyalty, improving shopping experience and services by tracking an evolving consumerism behaviour.

Boots Advantage Card holders can now collect points on their mobile and spend them in-store

16 May 2019by Chloe Rigby

Boots has taken its Advantage Card digital so that shoppers can collect and spend their loyalty points straight from their mobile phones

Comments

Retail experts share their observations and opinions

GUEST COMMENT How AI is impacting the role of the retail contact centre agent

17 May 2019by Diana Bourke

GUEST COMMENT Should we cash out on the PoS?

16 May 2019by Chris Griffiths

GUEST COMMENT How retailers can prevent workers from shopping for new opportunities

14 May 2019by James Herbert

GUEST COMMENT Who controls your retail supply chain?

10 May 2019by Graham Parker

GUEST COMMENT Department Stores 2.0

09 May 2019by Georgina Wickman

GUEST COMMENT The future might not be digital: Could offline advertising revive retailers?

07 May 2019by Michael Cross

GUEST COMMENT Four tips for combatting uncertainty and risk in global supply chains

03 May 2019by Razat Gaurav

GUEST COMMENT Alexa who? Reaping the rewards of conversational AI for business

02 May 2019by Maria Morais

GUEST COMMENT AI-enabled weather analysis helps retailers to stay one step ahead

30 Apr 2019by Patrick Buellet

GUEST COMMENT Demystifying AI’s purpose in the ecommerce journey

30 Apr 2019by Grant Coleman

GUEST COMMENT Ads by courier: welcome to the age of sampling

26 Apr 2019by Chris Constantine

GUEST COMMENT Are we ignoring the profit potential of the over 50s?

25 Apr 2019by Georgia Leybourne

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Frontline

Feedback from the frontline of multichannel retail

Deliver Conference takes place in June with InternetRetailing and eDelivery as media partners

Deliver Conference takes place in June with InternetRetailing and eDelivery as media partners

Machine Learning: A Key Element of Smart eCommerce Growth Sponsored

DealMaker London highlights: Delivering marketing results through data Sponsored

Why “I pity the fool” stuck in an 80s mindset Expert partner: RedEye

InternetRetailing welcomes retail Ronaldos for Ecommerce Cup 2019

Fostering loyalty with a customer data platform

Four ways AI can transform shopper experiences

What you can learn about global ecommerce from Gymshark and Simba Sponsored

Dropshipping In 2019 - It’s Now Or Never Sponsored

The untapped potential of social proof for fashion retailers Sponsored

DealMaker London: A Large Annual Performance Marketing Conference by Digital Marketing Global Leader Sponsored

David vs Goliath: The rise of the independent retailer

David vs Goliath: The rise of the independent retailer Sponsored

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John Lewis buys home improvement service as it continues focus on customers' needs

John Lewis sets out a strategy of differentiation – at a hit to profits – as the shopping revolution bites

How the UK customer experience might be improved: research

How changing customer behaviour is affecting shopping habits

82% of consumers want to view-and-feel products in-store before purchasing online: study

CASE STUDY John Lewis: customer-centric delivery

Asos focuses on the customer experience, and plans investment in AI

Move over Millennials: Gen Z are the dominant influencers of tomorrow – and this is what they like

ANALYSIS Four tech trends that retailers need to adopt to win customer loyalty

Back to school now third largest shopping event in the UK: study

Latest Customer News

GUEST COMMENT Are we ignoring the profit potential of the over 50s?

25 Apr 2019

How UK shoppers engage with Amazon – and how other retailers can compete

08 Mar 2019

WEBINAR OVERVIEW: How AI and Machine Learning Affect Retail in 2019

04 Mar 2019

Gen Z 'blend real and digital into one world' using smart devices – so what does that mean for retail?

30 Jan 2019

Brexit tops customers' concerns for 2019 and is likely to continue to affect retail spending

29 Jan 2019

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Frontline

Machine Learning: A Key Element of Smart eCommerce Growth Sponsored

DealMaker London highlights: Delivering marketing results through data Sponsored

Why “I pity the fool” stuck in an 80s mindset Expert partner: RedEye

What you can learn about global ecommerce from Gymshark and Simba Sponsored

Dropshipping In 2019 - It’s Now Or Never Sponsored

The untapped potential of social proof for fashion retailers Sponsored

DealMaker London: A Large Annual Performance Marketing Conference by Digital Marketing Global Leader Sponsored

David vs Goliath: The rise of the independent retailer Sponsored

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