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GUEST COMMENT Six IT Capabilities Internet retailers must have this holiday season

15 Nov 2018by Chris Yates

EDITORIAL Holland & Barratt, Accessorize, Amazon and Domino’s – using mobile to the full

14 Nov 2018by Paul Skeldon

EDITORIAL How Arcadia Group and other retailers are encouraging shoppers to buy at a time of uncertainty

13 Nov 2018by Chloe Rigby

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IRUK Top500 Mobile & Cross-channel Report: 2018

Operations & Logistics

Strategy & Innovation

IKEA puts ‘digitalisation of retail’ in spotlight with major store expansion

Peak

THIS WEEK IN PEAK John Lewis makes its Christmas ad into an in-store experience, Argos launches its Black Friday deals, plus new forecasts and warnings

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Insight into creating and retaining customer loyalty, improving shopping experience and services by tracking an evolving consumerism behaviour.

70% of consumers ‘yet to act on voice search results alone’ as they question accuracy

08 Nov 2018by Paul Skeldon

As many as 70% of consumers in the UK and France have yet to act on the search results provided by voice search alone.

Comments

Retail experts share their observations and opinions

GUEST COMMENT Six IT Capabilities Internet retailers must have this holiday season

15 Nov 2018by Chris Yates

GUEST COMMENT Top tips to ease returns woes

12 Nov 2018by Maria Prados

GUEST COMMENT: Handle data with dignity to orchestrate seamless customer experiences

09 Nov 2018by Lindsay McEwan

GUEST COMMENT Building the bridge between online and offline

08 Nov 2018by Manu Mathew

GUEST COMMENT The fake reviews trap – and what to do about it

06 Nov 2018by Georgina Nelson

GUEST COMMENT How to boost online revenue using heuristic evaluation

02 Nov 2018by Brett Lawrence

GUEST COMMENT How mixed reality could revolutionise retail

01 Nov 2018by Tim Morgan-Hoole

GUEST COMMENT How can brick-and-mortar retailers make payment acceptance work for them?

30 Oct 2018by Julian Wallis

GUEST COMMENT Earning loyalty by enchanting the king

26 Oct 2018by Duncan Hendy

GUEST COMMENT Why AI-powered personalisation is the future for retail

19 Oct 2018by Graham Cooke

GUEST COMMENT If you’re looking for scale, think beyond a sale

18 Oct 2018by James Dunford Wood

GUEST COMMENT The rise of social commerce

18 Oct 2018by Gianni Casagrande

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Frontline

Feedback from the frontline of multichannel retail

Many Unhappy Returns Sponsored

P&N Homewares partner with CML to support expansion into Europe and drive customer experience. Sponsored

Fear Of Omni-channeling Sponsored

DMEXCO 2018: Reaching the Perfect Customer Using AI and Machine Learning Sponsored

Generate incremental sales, save money and Increase Google Shopping Ads category share with CSS services Sponsored

Complete Control of the Customer Experience: Why the Future of Digital Commerce Might be Headless Sponsored

Missing Sales Opportunities? Sponsored

Shopware capitalises on considerable growth with its first UK office Sponsored

4 ways that online retailers can gather quality feedback to improve customer experience Sponsored

Emarsys Spotlight: Personalisation at scale Sponsored

View More Frontline

1John Lewis buys home improvement service as it continues focus on customers' needs

2How the UK customer experience might be improved: research

382% of consumers want to view-and-feel products in-store before purchasing online: study

4John Lewis sets out a strategy of differentiation – at a hit to profits – as the shopping revolution bites

5ANALYSIS Four tech trends that retailers need to adopt to win customer loyalty

6CASE STUDY John Lewis: customer-centric delivery

7How changing customer behaviour is affecting shopping habits

8Move over Millennials: Gen Z are the dominant influencers of tomorrow – and this is what they like

9Snap and send back: UK shoppers buy, hashtag and return, study says

10'Serial returners' send back clothes worth £7bn a year to UK online retailers: Barclaycard

Latest Customer News

Meeting customer expectations: 52% of UK shoppers seek out experiences over retail goods

19 Oct 2018

Albert Heijn and bol.com combine customer online profiles in Netherlands

18 Oct 2018

What's up with Asos, as sales and profits top 20% growth?

17 Oct 2018

Londoners are UK’s most 'addicted' online shoppers, survey reveals

15 Oct 2018

npower turns to Apple Business Chat to lift customer service, in a UK first

15 Oct 2018

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Frontline

Many Unhappy Returns Sponsored

P&N Homewares partner with CML to support expansion into Europe and drive customer experience. Sponsored

Fear Of Omni-channeling Sponsored

DMEXCO 2018: Reaching the Perfect Customer Using AI and Machine Learning Sponsored

Generate incremental sales, save money and Increase Google Shopping Ads category share with CSS services Sponsored

Complete Control of the Customer Experience: Why the Future of Digital Commerce Might be Headless Sponsored

Planning for peak Sponsored

Missing Sales Opportunities? Sponsored

Shopware capitalises on considerable growth with its first UK office Sponsored

4 ways that online retailers can gather quality feedback to improve customer experience Sponsored

Emarsys Spotlight: Personalisation at scale Sponsored

Most Viewed

1John Lewis buys home improvement service as it continues focus on customers' needs

2How the UK customer experience might be improved: research

382% of consumers want to view-and-feel products in-store before purchasing online: study

4John Lewis sets out a strategy of differentiation – at a hit to profits – as the shopping revolution bites

5ANALYSIS Four tech trends that retailers need to adopt to win customer loyalty

6CASE STUDY John Lewis: customer-centric delivery

7How changing customer behaviour is affecting shopping habits

8Move over Millennials: Gen Z are the dominant influencers of tomorrow – and this is what they like

9Snap and send back: UK shoppers buy, hashtag and return, study says

10'Serial returners' send back clothes worth £7bn a year to UK online retailers: Barclaycard

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