Customer

My Preferences

My Account

View all research reports

Operations and Logistics

Strategy and Innovation

Advertising opportunities

Advertising opportunities

Video Channel

What can ecommerce retailers do to stay relevant? - Webinar with Oracle NetSuite

Video Channel

Re-emerging Retail Conversation with Pandora

Industry

Downloadable Directory

EDITORIAL How retailers from Holland & Barrett to Next are adapting to meet customers’ new needs

25 Sep 2020by Chloe Rigby

GUEST COMMENT Survival of the fittest: the evolution of customer experience post-Covid

25 Sep 2020by Ivan Mazour

GUEST COMMENT How will COVID-19 really affect the future of retail?

24 Sep 2020by Mike Callender

RetailX Sector Reports

View all research reports

The 2020 RetailX Europe Top1000

Operations & Logistics

Strategy & Innovation

Boohoo sets out how it will deal with ‘substantially true’ supply chain allegations of poor working conditions and low pay

Peak

Warnings of strong ecommerce demand this Christmas as customers shift online – threatening in-store jobs

You are in: > Home > Themes > Customer

Customer

Insight into creating and retaining customer loyalty, improving shopping experience and services by tracking an evolving consumerism behaviour.

How shopper expectations are changing post-Covid STUDY

22 Sep 2020by Chloe Rigby

Shoppers are getting used to a new normal of working from home and buying more frequently online, a new study suggests

Comments

Retail experts share their observations and opinions

GUEST COMMENT Survival of the fittest: the evolution of customer experience post-Covid

25 Sep 2020by Ivan Mazour

GUEST COMMENT How will COVID-19 really affect the future of retail?

24 Sep 2020by Mike Callender

GUEST COMMENT Why the retail sector cannot afford to lose sight of ecommerce

22 Sep 2020by Tony Preedy

GUEST COMMENT Why retailers have to keep up with consumers now more than ever

18 Sep 2020by Jon Roberts

GUEST COMMENT How to use emotion-infused loyalty to drive growth

17 Sep 2020by Xabier Miqueo

GUEST COMMENT Making supply chains more resilient to the next disruption

15 Sep 2020by Ken Fleming

GUEST COMMENT Retail winners are embracing an AI-enabled supply chain

11 Sep 2020by Vikram Murthi

GUEST COMMENT Successful customer engagement is giving the people what they want – but what do they want?

10 Sep 2020by Adhish Kulkarni

GUEST COMMENT The role of the store in the 90% economy

08 Sep 2020by Andy Halliwell

GUEST COMMENT Eight in 10 UK customers are still cautious about physical shopping – here’s how brands stay relevant in the ‘new normal’

04 Sep 2020by James Manderson

GUEST COMMENT WhatsApp Business: Fashion’s new runway, storefront and service centre?

03 Sep 2020by Jean Shin

GUEST COMMENT The challenges and benefits of using payment gateway integrations

01 Sep 2020by Sam Bocetta

View All Comments

Frontline

Feedback from the frontline of multichannel retail

View More Frontline

John Lewis sets out a strategy of differentiation – at a hit to profits – as the shopping revolution bites

How changing customer behaviour is affecting shopping habits

John Lewis buys home improvement service as it continues focus on customers' needs

DPD offers one hour home delivery time slots

82% of consumers want to view-and-feel products in-store before purchasing online: study

CASE STUDY John Lewis: customer-centric delivery

Asos focuses on the customer experience, and plans investment in AI

CASE STUDY IKEA: friction and the customer experience

How the UK customer experience might be improved: research

Back to school now third largest shopping event in the UK: study

COVID-19

RetailX Coronavirus Consumer Confidence Tracker - 25th March

RetailX Coronavirus Consumer Confidence Tracker - 11th March

Latest Customer News

Heatwave cools high street footfall, but boosts shopping centres and tourist towns

17 Aug 2020

How the Lidl Plus app is designed to foster customer loyalty

13 Aug 2020

Asos predicts ‘significant’ full-year rise in sales and profits as customer behaviour changes in lockdown

12 Aug 2020

How are customer expectations changing in a digital post-pandemic world? Study

10 Aug 2020

How PepsiCo uses ecommerce to learn about its European customers and how they like to buy

07 Aug 2020

Whitepapers

European Marketplaces Report 2020

Smart delivery: Meeting customer demands in the Covid era

State of localisation 2020: Why true localisation translates to more than just language

Featured In Print

Recent articles relating to the InternetRetailing Magazine

Delivery News - September 2019

01 Oct 2019

Standing out by popping up on the high street

30 Sep 2019

260

Customer insights play a major role in subscription box growth

30 Sep 2019

687

Planning for Black Friday 2019

30 Sep 2019

201

InternetRetailing Conference 2019

30 Sep 2019

129

Insight around the world - September 2019

30 Sep 2019

Become a Member

Create your own public-facing profile

Gain access to all Top500 research

Personalise your experience on IR.net

We are the magazine, portal and research source for European ecommerce and multichannel retail, hosting the board-level conversation for retailers, pureplays and brands across all of our platforms. Join the conversation.

© InternetRetailing Media

About Internet Retailing

Advertise on Internet Retailing

Terms and Conditions

Comments

Frontline

Home delivery companies face significant customer service challenges in the run up to ChristmasExpert partner: Sensée

How businesses can embrace new online payment strategies to maximise conversionExpert partner: Ingenico ePayments

How Will Your Contact Centre Teams Cope With The Festive Season Retail Peak?Expert partner: Sensée

Most Viewed

Latest Customer News

Featured In Print

Become a Member

Latest Tweet