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2021 EU Top500 Brand Index Webinar: Who are Europe's best D2C Brands? - Webinar

EDITORIAL New Look back in profit, IKEA giving away power, Twitter gets shoppable and voice commerce set to take off

05 Aug 2021by Paul Skeldon

EDITORIAL Joules perky results, Amazon’s fine and how Christmas shopping has started already

03 Aug 2021by Paul Skeldon

GUEST COMMENT Intelligent automation and organic search - preserving your brand in the AI era

03 Aug 2021by Manley CEO Corigan.io

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Continued ecommerce growth pushes New Look back into post-CVA profit

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IKEA is offering £35 in free clean electricity to UK households that switch to green energy

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Customer

Insight into creating and retaining customer loyalty, improving shopping experience and services by tracking an evolving consumerism behaviour.

Millennials drive international, cross-border D2C ecommerce as pandemic shopping habits stick worldwide

04 Aug 2021by Paul Skeldon

More than half of millennials have purchased goods directly from international brands in the past six months, building on shopping habit that started in lockdown

Frontline

Feedback from the frontline of multichannel retail

John Lewis sets out a strategy of differentiation – at a hit to profits – as the shopping revolution bites

DPD offers one hour home delivery time slots

Boots Advantage Card holders can now collect points on their mobile and spend them in-store

How changing customer behaviour is affecting shopping habits

82% of consumers want to view-and-feel products in-store before purchasing online: study

How UK consumer shopping habits are set to be permanently altered by lockdown

John Lewis buys home improvement service as it continues focus on customers' needs

CASE STUDY IKEA: friction and the customer experience

Asos focuses on the customer experience, and plans investment in AI

CASE STUDY John Lewis: customer-centric delivery

Latest Customer News

Struggling with online marketplace fulfilment challenges? Read this

19 Jul 2021

UK shoppers could spend £10bn more in 2021 than 2020 as ecommerce looks to hit £120bn

14 Jul 2021

The state of returns in 2021: insights from Klarna's latest research report.

28 Jun 2021

Consumers set to continue to be digital post-pandemic, but only with those that offer a good experience: studies

23 Jun 2021

Majority of shoppers say that price has the greatest impact on their purchase decisions—but not everyone’s looking for a discount

23 Jun 2021

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Discovery through data: How to get products found on third-party channels

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Analysing the delivery promise

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