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EDITORIAL How Amazon, Hotel Chocolat and Hammerson are rethinking stores

25 Feb 2020by Chloe Rigby

GUEST COMMENT How agile development is key to product success for FMCG brands

25 Feb 2020by Susan Vidler

EDITORIAL Online sales fall while store sales appear to improve: insights into UK retail

21 Feb 2020by Chloe Rigby

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RXUK Top500 Report 2020

The RetailX UK Top500 2020

Operations & Logistics

Strategy & Innovation

Strategy and Innovation

Amazon launches its first grocery store to feature checkout-free shopping

Strategy and Innovation

Hotel Chocolat sales and profits grow as it invests in stores and online

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Insight into creating and retaining customer loyalty, improving shopping experience and services by tracking an evolving consumerism behaviour.

Hotel Chocolat sales and profits grow as it invests in stores and online

25 Feb 2020by Chloe Rigby

Hotel Chocolat stepped up investment in both its stores and its digital business in a half-year in which its sales and profits both grew

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Retail experts share their observations and opinions

GUEST COMMENT How agile development is key to product success for FMCG brands

25 Feb 2020by Susan Vidler

GUEST COMMENT Where shoppers shop: are you meeting customer demand for high-quality product data?

21 Feb 2020by Suresh Menon

GUEST COMMENT What innovations will be shaping retail across 2020?

20 Feb 2020by Adrian Thompson

GUEST COMMENT How to avoid four common personalisation mistakes

18 Feb 2020by Mike Austin

GUEST COMMENT Automation changing the face of retail

14 Feb 2020by Beverley White

GUEST COMMENT Retail on the road: the experience opportunity in an electric era

13 Feb 2020by Joe Tabita

GUEST COMMENT How retailers of any size can create customer loyalty programmes that are genuinely rewarding

11 Feb 2020by Animesh Ghosh

GUEST COMMENT AI: The next evolution of the personal touch

07 Feb 2020by Sandra Schroeter

GUEST COMMENT The reinvention of retail and the evolution of the immersive shopping experience

06 Feb 2020by Robert Lockyer

GUEST COMMENT How to be a star at customer service

04 Feb 2020by Chloe Rigby

GUEST COMMENT How improved access to shift schedules can reduce turnover in the retail industry

31 Jan 2020by Cristian Grossman

GUEST COMMENT What is RCS and why should retailers start preparing for it now?

30 Jan 2020by John Wick

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Frontline

Feedback from the frontline of multichannel retail

Bis Henderson Recruitment Roundtable: Finding a holistic approach to diversity Expert partner: Bis Henderson

Omnichannel Fulfillment: The Never-Ending Delivery Expert partner: Logistyx

Can machine learning help retailers sell more? Sponsored

Top500 retailers John Lewis, Holland & Barrett and AO lead agenda at The Delivery Conference 2020 Sponsored

Nissan and Booking.com amongst the first advertisers on Rakuten TV’s New AVOD Service in Europe Expert partner: Rakuten Marketing

When you are looking to monitor your competitors’ online price one of the biggest problems is accurate product matching. Expert partner: Price Trakker

How "The Fish Society" raised its online turnover by 30 percent with Shopware

How "The Fish Society" raised its online turnover by 30 percent with Shopware Expert partner: Shopware AG

How to Outshine the Competition on Black Friday and Cyber Monday Expert partner: Prisync

How Merchants Can Accelerate the Return on Payments Investment Expert partner: ACI Worldwide

Holiday Packaging for the High-Season Expert partner: DS Smith ePack

AO.com Enhances its Supply Chain Capabilities Working with BluJay’s DropShip Expert partner: BluJay Solutions

How to deliver the localized shopping experience customers crave Expert partner: Payvision

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John Lewis sets out a strategy of differentiation – at a hit to profits – as the shopping revolution bites

How changing customer behaviour is affecting shopping habits

John Lewis buys home improvement service as it continues focus on customers' needs

82% of consumers want to view-and-feel products in-store before purchasing online: study

CASE STUDY John Lewis: customer-centric delivery

How the UK customer experience might be improved: research

Asos focuses on the customer experience, and plans investment in AI

Back to school now third largest shopping event in the UK: study

CASE STUDY IKEA: friction and the customer experience

Who Needs Humans? Half of shoppers prefer to use self-checkouts

Latest Customer News

Retail sales flat in January, according to the BRC, but Barclaycard detects rising consumer confidence

11 Feb 2020

UK consumers warming to AI, with 54% happy to resolve queries with bots

05 Feb 2020

GUEST COMMENT How to be a star at customer service

04 Feb 2020

CBI warns of continuing weak demand, but shoppers insist they are confident

29 Jan 2020

How personalised customer experiences helped Very.co.uk report a 6% boost to Christmas sales; plus N Brown Group and Moss Bros latest

16 Jan 2020

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Frontline

Bis Henderson Recruitment Roundtable: Finding a holistic approach to diversity Expert partner: Bis Henderson

Omnichannel Fulfillment: The Never-Ending Delivery Expert partner: Logistyx

Can machine learning help retailers sell more? Sponsored

Top500 retailers John Lewis, Holland & Barrett and AO lead agenda at The Delivery Conference 2020 Sponsored

Nissan and Booking.com amongst the first advertisers on Rakuten TV’s New AVOD Service in Europe Expert partner: Rakuten Marketing

When you are looking to monitor your competitors’ online price one of the biggest problems is accurate product matching. Expert partner: Price Trakker

How "The Fish Society" raised its online turnover by 30 percent with Shopware Expert partner: Shopware AG

How to Outshine the Competition on Black Friday and Cyber Monday Expert partner: Prisync

How Merchants Can Accelerate the Return on Payments Investment Expert partner: ACI Worldwide

Holiday Packaging for the High-Season Expert partner: DS Smith ePack

AO.com Enhances its Supply Chain Capabilities Working with BluJay’s DropShip Expert partner: BluJay Solutions

How to deliver the localized shopping experience customers crave Expert partner: Payvision

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