Twitter
Facebook
Linked In
RSS
Login or Register
New to InternetRetailing?
Register Now
Internet Retailing
You are in: > Home > Views > Editorial

This is your 1 complimentary article for this month

Become a member for unlimited and immediate access.


Register
Already a member? Log in here

EDITORIAL Future directions of retail: how John Lewis and Waitrose to Morrisons and the Co-op are testing new approaches to selling

Linked InTwitterFacebookeCard
Sharelines

EDITORIAL Future directions of retail: how John Lewis and Waitrose to Morrisons and the Co-op are testing new approaches to selling

Today’s retailers are rethinking how they sell at a time in which the retail industry is changing at speed – and many are testing different approaches as they look to work out exactly what it is their customers want. As we report this week, John Lewis and Waitrose are focusing on service and the customer experience, while Morrisons is working ever more closely with Amazon and its other wholesale customers, and the Co-op is testing convenient new ways to deliver the goods to its shoppers.

 

From our European coverage, we have news of how Mercadona is hiring new IT staff to focus on the cloud and the Internet of Things, while Albert Heijn is taking a fresh approach as it looks to remove tills from its stores. These are all examples of the different directions that an RSA report out this week says retail could go in. It looks at how retailers might move away from the current wave of store closures that are disproportionately affecting female staff and instead develop better jobs that will stand both workers and their employers in good stead for an increasingly multichannel future of retail.


We stay on the theme of finding new ways to serve customers and in today’s IRC 2019 preview, we hear from Pinterest’s Adele Cooper on the role of inspiration in social media in winning new customers. Today’s guest comment comes from Andy Reid of Pitney Bowes, who considers three ways that leading retailers are using their stores to inspire shoppers.

 

Image: Fotolia

Linked InTwitterFacebookeCard
Add New Comment
You must be logged in to comment.

The InternetRetailing Newsletter

A curated update containing news analysis, reports, podcasts and opinion - completely free and delivered three times weekly

Become a Member

Create your own public-facing profile
Gain access to all Top500 research
Personalise your experience on IR.net
Internet Retailing
We are the magazine, portal and research source for European ecommerce and multichannel retail, hosting the board-level conversation for retailers, pureplays and brands across all of our platforms. Join the conversation.

© InternetRetailing Media

Latest Tweet

Internet Retailing
Tamebay
eDelivery
Twitter
Facebook
Linked In
Youtube
RSS
RSS
Youtube
Google
Linked In
Facebook
Twitter