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EDITORIAL What Mothercare's travails say about UK retail

24 May 2019by Chloe Rigby

GUEST COMMENT Perfecting the skill of complaint handling – the key to happy customers

24 May 2019by Anne de Kerckhove

GUEST COMMENT The cost of doing nothing in the changing retail world

23 May 2019by Craig Summers

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IREU Top500 Dimension Report: Mobile and Cross-Channel, February 2019

At the centre of this report is the idea of enabling customers to buy goods in ways that suit them.

Operations & Logistics

Strategy & Innovation

HEMA sells products over Wehkamp for first time

Strategy and Innovation

Waitrose announces second customer fulfilment centre as it works towards £1bn a year online grocery target

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Marketing

Insight into retailer's performance, on key marketing channels such as social media, email and mobile.

A year on from the introduction of GDPR regulation, what has changed?

24 May 2019by Chloe Rigby

GDPR came into force a year ago tomorrow. Twelve months on from that, what has changed?

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Comments

Retail experts share their observations and opinions

GUEST COMMENT Perfecting the skill of complaint handling – the key to happy customers

24 May 2019by Anne de Kerckhove

GUEST COMMENT The cost of doing nothing in the changing retail world

23 May 2019by Craig Summers

GUEST COMMENT AI tools are the fast track to real personalisation for retailers

21 May 2019by Neil Mcilroy

GUEST COMMENT How AI is impacting the role of the retail contact centre agent

17 May 2019by Diana Bourke

GUEST COMMENT Should we cash out on the PoS?

16 May 2019by Chris Griffiths

GUEST COMMENT How retailers can prevent workers from shopping for new opportunities

14 May 2019by James Herbert

GUEST COMMENT Who controls your retail supply chain?

10 May 2019by Graham Parker

GUEST COMMENT Department Stores 2.0

09 May 2019by Georgina Wickman

GUEST COMMENT The future might not be digital: Could offline advertising revive retailers?

07 May 2019by Michael Cross

GUEST COMMENT Four tips for combatting uncertainty and risk in global supply chains

03 May 2019by Razat Gaurav

GUEST COMMENT Alexa who? Reaping the rewards of conversational AI for business

02 May 2019by Maria Morais

GUEST COMMENT AI-enabled weather analysis helps retailers to stay one step ahead

30 Apr 2019by Patrick Buellet

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Frontline

Feedback from the frontline of multichannel retail

Shopware 6 – Manufacturer presents new eCommerce system for unlimited freedom

Shopware 6 – Manufacturer presents new eCommerce system for unlimited freedom Expert partner: Shopware

Deliver Conference takes place in June with InternetRetailing and eDelivery as media partners

Deliver Conference takes place in June with InternetRetailing and eDelivery as media partners

Machine Learning: A Key Element of Smart eCommerce Growth Sponsored

DealMaker London highlights: Delivering marketing results through data Sponsored

Why “I pity the fool” stuck in an 80s mindset Expert partner: RedEye

InternetRetailing welcomes retail Ronaldos for Ecommerce Cup 2019

Fostering loyalty with a customer data platform

Four ways AI can transform shopper experiences

What you can learn about global ecommerce from Gymshark and Simba Sponsored

Dropshipping In 2019 - It’s Now Or Never Sponsored

The untapped potential of social proof for fashion retailers Sponsored

DealMaker London: A Large Annual Performance Marketing Conference by Digital Marketing Global Leader Sponsored

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60% of global shoppers favour an Amazon Go-like experience, study finds

Half of consumers prefer a mix of AI and human shopping interaction, but just 10% of companies are willing to implement it: study (updated)

GUEST COMMENT Satisfying the entitled consumer in today’s digitally disrupted retail space

CASE STUDY John Lewis: customer-centric delivery

Smart packaging can link online and real-world marketing, report suggests

GUEST COMMENT Hello you – how to get up close and comfortably personal with your mobile customer

Debenhams: pressing on with social shopping strategy despite falling sales and profits

ANALYSIS Four tech trends that retailers need to adopt to win customer loyalty

Majority of UK retailers see Digital Transformation as business critical, IR study finds

Marketing is becoming ultra-personal – and consumers seem to like it, study shows

Latest Marketing News

How shoppers in the UK, France and Germany respond in practice to personalisation: study

30 Apr 2019

UK shoppers are speaking, but marketers aren’t listening to voice, study shows

25 Apr 2019

Fostering loyalty with a customer data platform

23 Apr 2019

Three quarters of retailers don’t link digital spend with resultant footfall, study finds

17 Apr 2019

Shoppers discovering products to buy through social media up by 38% in a year

17 Apr 2019

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InternetRetailing Expo: exploring the future of digital innovation

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DealMaker London highlights: Delivering marketing results through data Sponsored

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Frontline

Shopware 6 – Manufacturer presents new eCommerce system for unlimited freedom Expert partner: Shopware

Machine Learning: A Key Element of Smart eCommerce Growth Sponsored

DealMaker London highlights: Delivering marketing results through data Sponsored

Why “I pity the fool” stuck in an 80s mindset Expert partner: RedEye

What you can learn about global ecommerce from Gymshark and Simba Sponsored

Dropshipping In 2019 - It’s Now Or Never Sponsored

The untapped potential of social proof for fashion retailers Sponsored

DealMaker London: A Large Annual Performance Marketing Conference by Digital Marketing Global Leader Sponsored

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