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GUEST COMMENT The new role retail brands have to play in today’s world

05 Jun 2020by Michele Marzan

GUEST COMMENT SCA: What does the it mean for ecommerce post-COVID?

04 Jun 2020by Paul Rodgers

EDITORIAL Speed is of the essence

04 Jun 2020by Paul Skeldon

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RXUK Top500 Report 2020

The RetailX UK Top500 2020

Operations & Logistics

Strategy & Innovation

Strategy and Innovation

How Gap sales moved online as most of its stores closed against coronavirus

Operations and Logistics

How Estonian grocers are using robots for contactless click-and-collect during the pandemic

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Marketing

Insight into retailer's performance, on key marketing channels such as social media, email and mobile.

Snapchat taps into social selling boom with launch of dynamic ads

03 Jun 2020by Paul Skeldon

To tap into the swift shift in D2C and retailer ecommerce brought about by the coronavirus pandemic, Snapchat has joined the social media foray into ecommerce with the launch of dynamic ads.

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Retail experts share their observations and opinions

GUEST COMMENT The new role retail brands have to play in today’s world

05 Jun 2020by Michele Marzan

GUEST COMMENT SCA: What does the it mean for ecommerce post-COVID?

04 Jun 2020by Paul Rodgers

GUEST COMMENT Adapting to the new normal

02 Jun 2020by Guy Elliott

GUEST COMMENT Streamlining the payments process in times of coronavirus

29 May 2020by David Jeffrey

GUEST COMMENT How to market your eCommerce brand when the chips are down

28 May 2020by Hannah Stewart

GUEST COMMENT What comes next for the retail industry?

26 May 2020by Philippe Corrot

GUEST COMMENT The three biggest data challenges facing today’s online retailers and how to overcome them

22 May 2020by Alexander Igelsböck

GUEST COMMENT How retailers can create a frictionless customer experience

21 May 2020by Ciaran Bollard

GUEST COMMENT Adapting ecommerce for lockdown and beyond

19 May 2020by Zack Sullivan

GUEST COMMENT Life after lockdown: how retailers can prepare their store go-live strategy

15 May 2020by Emile Naus

GUEST COMMENT Knowledge is power: how to harness in-store mobility to maximise sales

14 May 2020by lee jones

GUEST COMMENT From dark store to hybrid store – adapting to a new world order

12 May 2020by Joe Farrell

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Frontline

Feedback from the frontline of multichannel retail

How smart rewards programmes will kickstart the economy after COVID-19

Customer retention matters more than ever. Here’s how to manage it

Customer retention matters more than ever. Here’s how to manage it Expert partner: Mention Me

Customer Service During COVID-19: Best practice tactics for queries (and complaints!)

Customer Service During COVID-19: Best practice tactics for queries (and complaints!) Expert partner: eDesk by xSellco

Uncertainty surrounding Magento 1: Shopware publishes migration white paper Expert partner: Shopware

4 Reasons Search Is the Most Critical Issue for Your Brand This Year Expert partner: Yext

Making a meaningful difference through times of crisis

Making a meaningful difference through times of crisis Expert partner: Pure360

Maintaining relevant personalisation tactics during the coronavirus crisis

Maintaining relevant personalisation tactics during the coronavirus crisis Expert partner: Pure360

Navigating eCommerce in a Changing Climate Expert partner: Visualsoft

What COVID-19 Means for Retailers and Their Commerce Strategies Expert partner: Zoovu

Shoppers trust personal recommendations more than any other brand advertising Expert partner: Mention Me

Listen Up CX Execs. Have you forgotten your most important customer?

Listen Up CX Execs. Have you forgotten your most important customer? Expert partner: Critizr

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CASE STUDY John Lewis: customer-centric delivery

CASE STUDY IKEA: friction and the customer experience

60% of global shoppers favour an Amazon Go-like experience, study finds

Debenhams: pressing on with social shopping strategy despite falling sales and profits

Half of consumers prefer a mix of AI and human shopping interaction, but just 10% of companies are willing to implement it: study (updated)

GUEST COMMENT Satisfying the entitled consumer in today’s digitally disrupted retail space

Social influencers have led to the rise in fast fashion, with 30% of shoppers using Instagram for inspiration

Smart packaging can link online and real-world marketing, report suggests

GUEST COMMENT Hello you – how to get up close and comfortably personal with your mobile customer

CASE STUDY Holland & Barrett: focusing on talking to customers

COVID-19

RetailX Coronavirus Consumer Confidence Tracker - 25th March

RetailX Coronavirus Consumer Confidence Tracker - 11th March

Latest Marketing News

Business use of WhatsApp set to explode worldwide as global users head for 3bn, study says

22 Apr 2020

When it comes to local search, consumers look for goods and services before brands

22 Apr 2020

GUEST COMMENT Are your web push strategies pushing customers away?

09 Apr 2020

Video set to play a key role in engagement marketing as shoppers switch to online

25 Mar 2020

The Entertainer to use customer data from across all touchpoints to refine personalisation

04 Mar 2020

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Frontline

Customer retention matters more than ever. Here’s how to manage it Expert partner: Mention Me

Customer Service During COVID-19: Best practice tactics for queries (and complaints!) Expert partner: eDesk by xSellco

Uncertainty surrounding Magento 1: Shopware publishes migration white paper Expert partner: Shopware

4 Reasons Search Is the Most Critical Issue for Your Brand This Year Expert partner: Yext

Making a meaningful difference through times of crisis Expert partner: Pure360

Maintaining relevant personalisation tactics during the coronavirus crisis Expert partner: Pure360

Navigating eCommerce in a Changing Climate Expert partner: Visualsoft

What COVID-19 Means for Retailers and Their Commerce Strategies Expert partner: Zoovu

Shoppers trust personal recommendations more than any other brand advertising Expert partner: Mention Me

Listen Up CX Execs. Have you forgotten your most important customer? Expert partner: Critizr

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