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Growth and Change: from ‘Baskets’ to ‘Customers’. How PEPCO and Poundland have Flexed and Focused - Webinar

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GUEST COMMENT Does ecommerce need social media? You bet!

15 Jan 2021by Brian Skewes

GUEST COMMENT Key Learnings from the 'Perfect Storm' of Covid, Peak & Brexit

14 Jan 2021by Bobbie Ttooulis

EDITORIAL 2020 saw an ecommerce boom, but could ending click & collect see that too stop?

14 Jan 2021by Paul Skeldon

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EDITORIAL How Tesco, Dunelm, Halfords and other Top500 retailers traded in lockdown and over peak

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N Brown Group sees sales start to recover after pivot towards homewares and gifts

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Insight into retailer's performance, on key marketing channels such as social media, email and mobile.

Pandemic deepens channel dispersal for promotions, with email leading the way

13 Jan 2021by Paul Skeldon

The pandemic has accelerated the dispersal of consumers seeking and accessing promotions across channels, but suspicions remain around the value and consistency of discounts offered by retailers and ...

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Retail experts share their observations and opinions

GUEST COMMENT Does ecommerce need social media? You bet!

15 Jan 2021by Brian Skewes

GUEST COMMENT Key Learnings from the 'Perfect Storm' of Covid, Peak & Brexit

14 Jan 2021by Bobbie Ttooulis

GUEST COMMENT The top three ways to fuel ecommerce hypergrowth using augmented analytics

12 Jan 2021by Alexander Igelsböck

GUEST COMMENT Counting the cost to transform for the future

08 Jan 2021by Stuart Higgins

GUEST COMMENT: The power of user-generated content in a retailer's marketing strategy

07 Jan 2021by Loran Gutt

GUEST COMMENT Why marketplaces hold the key to retail recovery

05 Jan 2021by Brendan Walsh

GUEST COMMENT Video & Commerce, the next step for retail and entertainmerce?

04 Jan 2021by Philip Rooke

GUEST COMMENT 2021 Ecommerce Predictions: Where does Personalisation go from here?

31 Dec 2020by James White

GUEST COMMENT Launch control: what customer services teams need when preparing for a blockbuster launch

24 Dec 2020by Brendan Dykes

GUEST COMMENT Increasing the lifetime value of the customer through paid social

22 Dec 2020by Romany Simpson

GUEST COMMENT How Covid changed Christmas: the evolving role of payments in ecommerce

18 Dec 2020by Ken Serdons

GUEST COMMENT The Zoom Room: Will live streaming become the next step in influencer marketing?

17 Dec 2020by Amelia Neate

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Social influencers have led to the rise in fast fashion, with 30% of shoppers using Instagram for inspiration

CASE STUDY IKEA: friction and the customer experience

CASE STUDY John Lewis: customer-centric delivery

60% of global shoppers favour an Amazon Go-like experience, study finds

Debenhams: pressing on with social shopping strategy despite falling sales and profits

How Primark marries digital engagement with store-only selling

CASE STUDY Holland & Barrett: focusing on talking to customers

Half of consumers prefer a mix of AI and human shopping interaction, but just 10% of companies are willing to implement it: study (updated)

Sainsbury’s launch of Wasabi Home Bento meals also heralds launch of smart packaging in the store

GUEST COMMENT Satisfying the entitled consumer in today’s digitally disrupted retail space

COVID-19

RetailX Coronavirus Consumer Confidence Tracker - 25th March

RetailX Coronavirus Consumer Confidence Tracker - 11th March

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GUEST COMMENT Successful customer engagement is giving the people what they want – but what do they want?

10 Sep 2020

New products, new distribution centre and new marketing push: how Waitrose plans to win back Ocado customers

19 Aug 2020

GUEST COMMENT Retail after COVID-19: From contactless omnichannel fulfilment to changing customer perceptions

30 Jul 2020

AO adopts AI in its mobile division to continue customer service-led growth

29 Jul 2020

Bazaarvoice adds Curalate’s visual commerce solutions as Gen Z brings social, influence and images together

08 Jul 2020

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