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returns

ZigZag teams up with Vinted Go as locker‑based returns climb

Returns
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23 Feb 2026
by Amanda Vlietstra
Returns expert ZigZag has teamed up with Vinted Go, adding the logistics arm of the fast‑growing resale platform to its carrier library as demand...
Delivery Recommerce returns

InPost posts record Q4 as UK parcel volumes surge

Delivery
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22 Jan 2026
by Amanda Vlietstra
InPost reported record parcel volumes in its Q4 and full-year 2025 update, highlighting the shift to out-of-home and locker-based delivery.
Delivery returns

Blue Monday 2026: What it means for online retail

Customer
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19 Jan 2026
by Amanda Vlietstra
The third Monday in January, Blue Monday – falling this year on 19 January – is branded ‘the most depressing day in the year.’
Blue Monday customer experience returns

45% of peak returns were paid for: why retailers are redrawing the lines

Returns
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15 Jan 2026
by Amanda Vlietstra
45% of returns made between Black Friday (28 November) and 6 January 2026 were paid for, rising to 69% among smaller retailers.
Peak returns

UK retailers face January returns challenge worth more than £1.5 billion

Retail
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5 Jan 2026
by Amanda Vlietstra
Unwanted Christmas presents with a combined value of more than £1.5 billion are now heading back to retailers – with returns set to increase this week.
Ecommerce returns

OPINION “TikTok made me do it”: how social marketplaces are changing returns

Selling
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24 Dec 2025
by Al Gerrie
Al Gerrie, CEO of ZigZag, examines the impact of social marketplaces on returns - and how this is changing as 'haul culture' takes root.
Ecommerce returns social media TikTok

UK retailers missing out on EU sales over returns fears

Selling
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10 Oct 2025
by Amanda Vlietstra
UK retailers are turning away from lucrative export opportunities because of concerns about the cost and complexity of handling returns.
returns

Subscription confusion fuels costly chargebacks for retailers

Subscriptions
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3 Oct 2025
by Amanda Vlietstra
Retailers are paying the price for forgotten or unwanted subscriptions in chargebacks, according to new research from Chargebacks911.
Ecommerce returns

AI drives growth this holiday season – but returns bite back

Retail
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22 Sep 2025
by Amanda Vlietstra
New data from Salesforce is forecasting a whopping $1.25 trillion (£889 billion) in digital sales for the holiday season – but there’s a catch.
AI Customer Ecommerce returns Strategy and Innovation

Around 2.2% of returns in 2025 have been fraudulent, finds Returns 2025 Report

Retail
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15 Sep 2025
by Amanda Vlietstra
Research by Rebound Returns, reported in InternetRetailing's new Returns 2025 Report, found that around 2.2% of returns are fraudulent.
Ecommerce Report returns security
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