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Themes

B&M pivots online to trial home delivery service

Strategy and Innovation
by Scarlette Isaac
Strategy & Innovation Themes
Image courtesy of Lego

Lego boosts customer engagement with its user-led strategy

Customer
by Scarlette Isaac
Customer Strategy and Innovation Sustainability Themes
Image courtesy of WHSmith

WHSmith first retailer to roll out instore lockers nationally with In-Post

Strategy and Innovation
by Scarlette Isaac
Strategy and Innovation Themes

Beauty and cosmetics retailer Douglas boosts customer engagement through livestreaming tutorials

Strategy and Innovation
by Scarlette Isaac
Strategy and Innovation Themes

Online sales grow as shoppers stay away from stores

Industry
by Chloe Rigby
Online sales grew strongly in March, as snowstorms and rain combined with changing shopper behaviour to deter visits to high street stores, new figures suggest.
Industry Themes

Customers, Craft & Commerce

Themes
by Olivia Carroll
Questions: 13
Themes

Digital Store – The Customer’s Experience

Themes
by Olivia Carroll
Questions: 21
Themes

Towards instant returns – Matching inbound to outbound experience to increase profitability

Themes
by Olivia Carroll
Questions: 7
Themes

Conversational Marketing: How eCommerce, Digital and Customer experience are working together to serve the consumer

Themes
by Olivia Carroll
Questions: 13
Themes

Co-op channels Amazon Go as it trials pay-in-aisle technology

Mobile
by Paul Skeldon
With so much attention on Amazon Go reinventing the grocery shopping business, Britain’s own Co-op has quietly been moving retail into the 21st...
Mobile Payment Strategy and Innovation Themes
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