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EDITORIAL How IRUK Top500 retailers are changing the way they sell in-store and online

19 Feb 2019by Chloe Rigby

GUEST COMMENT How to localise your customer service approach to better serve your European customers

19 Feb 2019by Demetrius Williams

How retailers are investing across channels – reflecting the way that shoppers buy

15 Feb 2019by Chloe Rigby

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IRUK Top500 2019

Operations & Logistics

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Restaurants may ‘need to invest in own tech’ to meet consumer demand for voice and mobile delivery

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Shoppers could lose out across sales channels if the Sainsbury’s and Asda merger goes ahead, warns the CMA

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Selling

Insight into retailers' cross-channel selling techniques including personalisation, promotional offers that increase a conversion rate.

N Brown boosts online merchandising with new photography technology

30 Jan 2019by Alex Sword

UK retailer N Brown has invested in a new photography technology that will help it quickly launch product imagery online.

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Retail experts share their observations and opinions

GUEST COMMENT How to localise your customer service approach to better serve your European customers

19 Feb 2019by Demetrius Williams

GUEST COMMENT Virtual, augmented, mixed: ‘seasonal realities’ and retail opportunities

15 Feb 2019by Anna Watkins

GUEST COMMENT The barriers to voice and visual search implementation: what are they and how are they overcome?

14 Feb 2019by Sam Rutley

GUEST COMMENT Agency trust is the root of success in retail marketing

12 Feb 2019by Ian Tansley

GUEST COMMENT What can retailers learn from traditional Christmas markets as they adapt to the digital age?

08 Feb 2019by Scott Clarke

GUEST COMMENT How retailers can capitalise on Valentine’s Week

07 Feb 2019by Sander Roose

GUEST COMMENT Customer retention: create a one-on-one experience

05 Feb 2019by Itza Bocken

GUEST COMMENT Customer value in-person customer service in the age of digital

01 Feb 2019by Rajnish Sharma

GUEST COMMENT Why biometrics are the need of the hour for customer experience and security

31 Jan 2019by Stan Swearingen

GUEST COMMENT All is not lost for the high street as technology takes front foot for retailers

29 Jan 2019by Matt Sebek

GUEST COMMENT How true voice search will change marketing and the way we buy our cheese

25 Jan 2019by Chris Simmance

GUEST COMMENT Payment by invoice: Giving EU something to think about

24 Jan 2019by Claire Gates

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Frontline

Feedback from the frontline of multichannel retail

AI - Top 5 ways that AI empowers merchandising Sponsored

How AI can supercharge your customer teams Sponsored

Making Gains? Klarna’s Pay later service now available to Gymshark customers in the UK & Nordics Sponsored

Digital Sales Assistants: Bringing The Best of Human-to-Human Sales Interactions To Digital Channels Sponsored

Welcome to the forefront of AI Sponsored

Love, loyalty, and living the AI dream Sponsored

Are You Asking The Wrong Question About WMS? Sponsored

When click and collect drives sales: how to ensure you’re providing customers with the right experience

Omnichannel: Will it work for your business? Sponsored

Many Unhappy Returns Sponsored

P&N Homewares partner with CML to support expansion into Europe and drive customer experience. Sponsored

Burberry reports 40% of sales via mobile in latest financial year

Move over Millennials: Gen Z are the dominant influencers of tomorrow – and this is what they like

Fashion and beauty brands benefit from rising searches for UK names

Homebase closes 42 stores – blame Australians not the internet?

Who Needs Humans? Half of shoppers prefer to use self-checkouts

CASE STUDY Carrefour looks to offer local products with online convenience

Pets at Home harnesses the power of machine learning to allocate store space

87% of shoppers will abandon a cart if checkout process is complicated

CASE STUDY How The Kooples handles international customer enquiries

Argos, River Island and Evans Cycles among the retailers using new Productcaster shopping comparison service

Latest Selling News

All aboard for mobile payments on LNER trains

29 Oct 2018

New app helps ‘dish-stressed’ diners make informed food choices – and makes restaurants more sticky

23 Oct 2018

Monsoon experiences 29% increase in dwell time after launching shoppable social function

22 Oct 2018

Retailers held back by outdated and rigid “digital set up” – and staff hate it, study shows

11 Oct 2018

CASE STUDY How The Kooples handles international customer enquiries

05 Oct 2018

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Frontline

AI - Top 5 ways that AI empowers merchandising Sponsored

How AI can supercharge your customer teams Sponsored

Making Gains? Klarna’s Pay later service now available to Gymshark customers in the UK & Nordics Sponsored

Digital Sales Assistants: Bringing The Best of Human-to-Human Sales Interactions To Digital Channels Sponsored

Welcome to the forefront of AI Sponsored

Love, loyalty, and living the AI dream Sponsored

Are You Asking The Wrong Question About WMS? Sponsored

Omnichannel: Will it work for your business? Sponsored

Many Unhappy Returns Sponsored

P&N Homewares partner with CML to support expansion into Europe and drive customer experience. Sponsored

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