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AO is among the retailers that have taken on more fulfilment staff over the last year. Image courtesy of AO

AO World says ‘brave and bold’ expansion early in the pandemic helped it grow full-year sales by more than 60%

Retail Resilience
by Chloe Rigby
AO World says decisions to invest in capacity and infrastructure early in the Covid-19 pandemic helped it to grow sales by more than 60...
AO World AO.com RXUK Top500

EDITORIAL From WH Smith and M&Co to Joules: how retailers are reassessing the role of shops in their multichannel businesses

Editorial
by Chloe Rigby
In today’s InternetRetailing newsletter we’re reporting as Joules, M&Co and WH Smith reassess the role of shops in the light of...
AO.com Joules M&Co Naked Wines WH Smith

AO chief executive John Roberts on how the retailer has navigated the Covid-19 pandemic

COVID-19
by Chloe Rigby
When Covid-19 hit the UK, AO.com was able to respond as shopping quickly shifted further online because over its 20-year history it...
AO.com Covid-19 IRX Engage RXUK Top500
Online shopper habits set to stick

Online sales growth seems set to continue despite store and hospitality reopenings

Editorial
by Chloe Rigby
In today’s InternetRetailing newsletter we report as store visitor numbers remain low, despite the reopening first of retail and most recently of hospitality. Most... There’s more evidence for this proposition in our other stories today, from Halfords, JD Sports and more...
AO.com Boohoo Covid-19 Halfords JD Sports ParcelHero Scurri
Waitrose's first cookery school in a John Lewis store is now open in Southampton

EDITORIAL From John Lewis to Space NK and AO: how leading retailers are finding new ways to serve customers

Editorial
by Chloe Rigby
AO.com John Lewis Space NK

AO.com launches AR-powered tool to let shoppers see if TVs will fit while they shop

Mobile
by Paul Skeldon
Forget tape measures – and even your iPhone’s built in measuring tool – now shoppers can see easily if electrical goods and home appliances will fit...
AO.com AR augmented reality Mobile Strategy and Innovation

AO.com recruiting 50 new IT and UX developers to service growing online demand with in-house tech

Mobile
by Paul Skeldon
Electricals giant AO.com is creating 50 new IT jobs in Bolton and Manchester to help the company create its own in-house tech to...
AO.com Industry IT Mobile recruitment

AO sales increase at home and abroad, but losses widen as sales in more profitable categories stay flat

Strategy and Innovation
by Chloe Rigby
AO.com parent company AO World has reported growing sales, especially in its European markets, but widening losses in the first half of its financial...
AO.com Brexit International Product

The growing importance of data and insight

Marketing
by Liz Morrell
Data and insight has a more important role than ever but what’s driving the change, how do retailers embrace it and how do you...
AO.com Brand Engagement Data

AO World puts the emphasis on pleasing the customer as it reports 13.6% rise in group sales

Strategy and Innovation
by Chloe Rigby
AO World today said its strategy of pleasing the customer – both consumers and B2B clients – was working as it reported full-year revenue growth of...
AO World AO.com AO.de AO.nl B2B International IREU Top500 IRUK Top500
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