Engagement Archives - InternetRetailing

12% of retailers already use the metaverse, but is there a mismatch with how consumers use it?

2 Nov 2022

12% of retailers are already using it and 39% plan to in the future – but do consumers really want to use it for shopping?

Cybersecurity Engagement Marketing Metaverse Social Commerce

Next, M&S, B&Q offer best customer communication, but most UK retailers fail to answer consumers

Customer

5 Oct 2022

by Paul Skeldon

More than two fifths (42%) of enquiries to retailers are being ignored or left unanswered, with just 13% answered in full and in a timely way

B&Q communication Customer Engagement Industry interaction M&S Next

Online stores that used text messages to chat directly with customers see retention grow by as much as 25%

Mobile

22 Jul 2021

by Paul Skeldon

Brands that use text messages to speak to their customers build better relationships and improve retention, with average lifetime value (LTV) rising by as much...

Engagement Growth 2000 Marketing Mobile SMS Text

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12% of retailers already use the metaverse, but is there a mismatch with how consumers use it?

Next, M&S, B&Q offer best customer communication, but most UK retailers fail to answer consumers

Online stores that used text messages to chat directly with customers see retention grow by as much as 25%

Most Recent

Media

Research

Featured Reports

Connect

Media

Research

Featured Reports

Connect

Engagement

12% of retailers already use the metaverse, but is there a mismatch with how consumers use it?

Next, M&S, B&Q offer best customer communication, but most UK retailers fail to answer consumers

Online stores that used text messages to chat directly with customers see retention grow by as much as 25%

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