Customer

My Preferences

My Account

View all research reports

Operations and Logistics

Strategy and Innovation

Advertising opportunities

Advertising opportunities

Video Channel

Ian Jindal Interviews: Fresh Relevance

Industry

Downloadable Directory

Supplier Directory

EDITORIAL Pets at Home understands its shoppers, M&S less so

22 May 2019by Paul Skeldon

EDITORIAL How Halfords, Topps Tiles and Shoe Zone are finding the benefits of multichannel

21 May 2019by Chloe Rigby

GUEST COMMENT AI tools are the fast track to real personalisation for retailers

21 May 2019by Neil Mcilroy

View all research reports

IREU Top500 Dimension Report: Mobile and Cross-Channel, February 2019

At the centre of this report is the idea of enabling customers to buy goods in ways that suit them.

Operations & Logistics

Strategy & Innovation

Pets at Home’s experience-led strategy starts to deliver results

Industry

M&S forced to rethink restructuring plan as sales and profits slump for third straight year

You are in: > Home > Themes > Customer

Customer

Insight into creating and retaining customer loyalty, improving shopping experience and services by tracking an evolving consumerism behaviour.

Topps Tiles aims to inspire customers online and in-store

21 May 2019by Chloe Rigby

Topps Tiles said that its strategy of inspiring its customers both online and in-store, in order to out specialise the specialists, was continuing to be very effective, as it reported flat half-year ...

Comments

Retail experts share their observations and opinions

GUEST COMMENT AI tools are the fast track to real personalisation for retailers

21 May 2019by Neil Mcilroy

GUEST COMMENT How AI is impacting the role of the retail contact centre agent

17 May 2019by Diana Bourke

GUEST COMMENT Should we cash out on the PoS?

16 May 2019by Chris Griffiths

GUEST COMMENT How retailers can prevent workers from shopping for new opportunities

14 May 2019by James Herbert

GUEST COMMENT Who controls your retail supply chain?

10 May 2019by Graham Parker

GUEST COMMENT Department Stores 2.0

09 May 2019by Georgina Wickman

GUEST COMMENT The future might not be digital: Could offline advertising revive retailers?

07 May 2019by Michael Cross

GUEST COMMENT Four tips for combatting uncertainty and risk in global supply chains

03 May 2019by Razat Gaurav

GUEST COMMENT Alexa who? Reaping the rewards of conversational AI for business

02 May 2019by Maria Morais

GUEST COMMENT AI-enabled weather analysis helps retailers to stay one step ahead

30 Apr 2019by Patrick Buellet

GUEST COMMENT Demystifying AI’s purpose in the ecommerce journey

30 Apr 2019by Grant Coleman

GUEST COMMENT Ads by courier: welcome to the age of sampling

26 Apr 2019by Chris Constantine

View All Comments

Frontline

Feedback from the frontline of multichannel retail

Deliver Conference takes place in June with InternetRetailing and eDelivery as media partners

Deliver Conference takes place in June with InternetRetailing and eDelivery as media partners

Machine Learning: A Key Element of Smart eCommerce Growth Sponsored

DealMaker London highlights: Delivering marketing results through data Sponsored

Why “I pity the fool” stuck in an 80s mindset Expert partner: RedEye

InternetRetailing welcomes retail Ronaldos for Ecommerce Cup 2019

Fostering loyalty with a customer data platform

Four ways AI can transform shopper experiences

What you can learn about global ecommerce from Gymshark and Simba Sponsored

Dropshipping In 2019 - It’s Now Or Never Sponsored

The untapped potential of social proof for fashion retailers Sponsored

DealMaker London: A Large Annual Performance Marketing Conference by Digital Marketing Global Leader Sponsored

David vs Goliath: The rise of the independent retailer

David vs Goliath: The rise of the independent retailer Sponsored

View More Frontline

John Lewis buys home improvement service as it continues focus on customers' needs

John Lewis sets out a strategy of differentiation – at a hit to profits – as the shopping revolution bites

How changing customer behaviour is affecting shopping habits

How the UK customer experience might be improved: research

82% of consumers want to view-and-feel products in-store before purchasing online: study

CASE STUDY John Lewis: customer-centric delivery

Asos focuses on the customer experience, and plans investment in AI

Move over Millennials: Gen Z are the dominant influencers of tomorrow – and this is what they like

ANALYSIS Four tech trends that retailers need to adopt to win customer loyalty

Back to school now third largest shopping event in the UK: study

Latest Customer News

N Brown: 80% sales online in year of offline ‘managed decline’, with 20 store closures

03 May 2019

Andy Murray of Asda on why the UK retail market is the most competitive in the world, and on improving the customer journey

02 May 2019

GUEST COMMENT Are we ignoring the profit potential of the over 50s?

25 Apr 2019

How UK shoppers engage with Amazon – and how other retailers can compete

08 Mar 2019

WEBINAR OVERVIEW: How AI and Machine Learning Affect Retail in 2019

04 Mar 2019

Featured In Print

Recent articles relating to the InternetRetailing Magazine

InternetRetailing Expo: exploring the future of digital innovation

20 Mar 2019

134

Insight Around the world

20 Mar 2019

103

Delivery News

20 Mar 2019

128

AO: Delivering the goods

20 Mar 2019

449

It’s time to put the supply chain at the heart of the business

20 Mar 2019

134

Relationship status

20 Mar 2019

Delivery matters

20 Mar 2019

100

Omnichannel connections

20 Mar 2019

272

Become a Member

Create your own public-facing profile

Gain access to all Top500 research

Personalise your experience on IR.net

We are the magazine, portal and research source for European ecommerce and multichannel retail, hosting the board-level conversation for retailers, pureplays and brands across all of our platforms. Join the conversation.

© InternetRetailing Media

About Internet Retailing

Advertise on Internet Retailing

Terms and Conditions

Comments

Frontline

Machine Learning: A Key Element of Smart eCommerce Growth Sponsored

DealMaker London highlights: Delivering marketing results through data Sponsored

Why “I pity the fool” stuck in an 80s mindset Expert partner: RedEye

What you can learn about global ecommerce from Gymshark and Simba Sponsored

Dropshipping In 2019 - It’s Now Or Never Sponsored

The untapped potential of social proof for fashion retailers Sponsored

DealMaker London: A Large Annual Performance Marketing Conference by Digital Marketing Global Leader Sponsored

David vs Goliath: The rise of the independent retailer Sponsored

Most Viewed

Latest Customer News

Featured In Print

Become a Member

Latest Tweet