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Why appearing local is the key to success – case studies on Best Buy Canada, RS Components

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Digital first thinking - Online panel series part 3 - Sweaty Betty, Salesforce & Tryzens

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EDITORIAL Bracing for the biggest online peak trading period yet

20 Nov 2020by Chloe Rigby

GUEST COMMENT: Adrenaline-fuelled e-commerce – will livestreaming take off in the UK?

20 Nov 2020by Simon Clifford

GUEST COMMENT Overcoming the Returns Challenge

19 Nov 2020by Bobbie Ttooulis

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Sustainable Ecommerce

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The 2020 RetailX Europe Top1000

Operations & Logistics

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More than half of UK retailers believe they’ll be ready for the end of the Brexit transition period – but almost a third have done nothing to prepare: study

Peak

PEAK 2020 Shops expected to reopen next week, while latest footfall figures promising – although surveys show shoppers buying for Christmas online this year

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Marketing

Insight into retailer's performance, on key marketing channels such as social media, email and mobile.

Footasylum takes to YouTube for ‘Locked In’ video show to drive marketing and sales in lockdown

18 Nov 2020by Paul Skeldon

Streetwear and sneaker retailer, Footasylum, is leveraging video in new ways to sell in lockdown, launching a new social media reality show, “Locked In”.

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Retail experts share their observations and opinions

GUEST COMMENT: Adrenaline-fuelled e-commerce – will livestreaming take off in the UK?

20 Nov 2020by Simon Clifford

GUEST COMMENT Overcoming the Returns Challenge

19 Nov 2020by Bobbie Ttooulis

GUEST COMMENT: Surge in retail tech investment as digital becomes the default

17 Nov 2020by Bev White

GUEST COMMENT Top tips for winning back loyalty this holiday season

13 Nov 2020by Brian Ruwadi

GUEST COMMENT Investing in 'chit-chat': Is this British staple the key to online growth during a recession?

12 Nov 2020by Julien Rio

GUEST COMMENT: Singles Day 2020 – what’s new, what’s different

10 Nov 2020by Elena Gatti

GUEST COMMENT Why tackling card-not-present fraud is a multi-billion-pound opportunity

06 Nov 2020by ‪Daniel Cohen‬‏

GUEST COMMENT Clickmas is coming: how to create loyal customers beyond the checkout

05 Nov 2020by Conor McGrath

GUEST COMMENT How Covid is changing the retail industry - and what's next

03 Nov 2020by Ken Daly

GUEST COMMENT Christmas Critical: How retailers can use digital to navigate a second wave in peak season

30 Oct 2020by Guy Elliott

GUEST COMMENT How can retailers not just survive, but thrive in the Golden Quarter?

29 Oct 2020by Suzin Wold

GUEST COMMENT: Why the pandemic has put retailers' packaging strategies in focus

27 Oct 2020by Zoe Brimelow

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Social influencers have led to the rise in fast fashion, with 30% of shoppers using Instagram for inspiration

CASE STUDY John Lewis: customer-centric delivery

CASE STUDY IKEA: friction and the customer experience

60% of global shoppers favour an Amazon Go-like experience, study finds

Debenhams: pressing on with social shopping strategy despite falling sales and profits

Half of consumers prefer a mix of AI and human shopping interaction, but just 10% of companies are willing to implement it: study (updated)

CASE STUDY Holland & Barrett: focusing on talking to customers

GUEST COMMENT Satisfying the entitled consumer in today’s digitally disrupted retail space

Sainsbury’s launch of Wasabi Home Bento meals also heralds launch of smart packaging in the store

How Primark marries digital engagement with store-only selling

COVID-19

RetailX Coronavirus Consumer Confidence Tracker - 25th March

RetailX Coronavirus Consumer Confidence Tracker - 11th March

Latest Marketing News

New products, new distribution centre and new marketing push: how Waitrose plans to win back Ocado customers

19 Aug 2020

GUEST COMMENT Retail after COVID-19: From contactless omnichannel fulfilment to changing customer perceptions

30 Jul 2020

AO adopts AI in its mobile division to continue customer service-led growth

29 Jul 2020

Bazaarvoice adds Curalate’s visual commerce solutions as Gen Z brings social, influence and images together

08 Jul 2020

Half of UK shoppers unwilling to share their personal data with retailers – but still want a personal experience

17 Jun 2020

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Delivering on the promise of next-generation and real-time personalisation

How you can be a long-term marketer in a short-term performance world

Permission and the relationship economy

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