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EDITORIAL How retailers are rebalancing multichannel post-Covid

18 Sep 2020by Chloe Rigby

GUEST COMMENT Why retailers have to keep up with consumers now more than ever

18 Sep 2020by Jon Roberts

GUEST COMMENT How to use emotion-infused loyalty to drive growth

17 Sep 2020by Xabier Miqueo

RetailX Sector Reports

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The 2020 RetailX Europe Top1000

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Strategy & Innovation

Online sales up by 51.6% in August on last year, but dip 2.5% month-on-month as retail recovers from Covid-19 lockdown

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New Look reaffirms faith in the store and omnichannel retail after latest CVA approved

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Marketing

Insight into retailer's performance, on key marketing channels such as social media, email and mobile.

GUEST COMMENT How to use emotion-infused loyalty to drive growth

17 Sep 2020by Xabier Miqueo

all too many companies pay little more than lip-service to loyalty - running outdated, unimaginative programs that fall far short of surprising and delighting their customers, warn Xabier Miqueo and ...

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Retail experts share their observations and opinions

GUEST COMMENT Why retailers have to keep up with consumers now more than ever

18 Sep 2020by Jon Roberts

GUEST COMMENT How to use emotion-infused loyalty to drive growth

17 Sep 2020by Xabier Miqueo

GUEST COMMENT Making supply chains more resilient to the next disruption

15 Sep 2020by Ken Fleming

GUEST COMMENT Retail winners are embracing an AI-enabled supply chain

11 Sep 2020by Vikram Murthi

GUEST COMMENT Successful customer engagement is giving the people what they want – but what do they want?

10 Sep 2020by Adhish Kulkarni

GUEST COMMENT The role of the store in the 90% economy

08 Sep 2020by Andy Halliwell

GUEST COMMENT Eight in 10 UK customers are still cautious about physical shopping – here’s how brands stay relevant in the ‘new normal’

04 Sep 2020by James Manderson

GUEST COMMENT WhatsApp Business: Fashion’s new runway, storefront and service centre?

03 Sep 2020by Jean Shin

GUEST COMMENT The challenges and benefits of using payment gateway integrations

01 Sep 2020by Sam Bocetta

GUEST COMMENT The digital jobs currently in high demand

28 Aug 2020by Patrick Tame

GUEST COMMENT Best PWA examples in retail and ecommerce

27 Aug 2020by Alex Husar

GUEST COMMENT Communicating eco-credentials in fashion and beauty packaging

24 Aug 2020by Robert Lockyer

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Frontline

Feedback from the frontline of multichannel retail

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CASE STUDY John Lewis: customer-centric delivery

CASE STUDY IKEA: friction and the customer experience

Social influencers have led to the rise in fast fashion, with 30% of shoppers using Instagram for inspiration

60% of global shoppers favour an Amazon Go-like experience, study finds

Debenhams: pressing on with social shopping strategy despite falling sales and profits

Half of consumers prefer a mix of AI and human shopping interaction, but just 10% of companies are willing to implement it: study (updated)

GUEST COMMENT Satisfying the entitled consumer in today’s digitally disrupted retail space

Smart packaging can link online and real-world marketing, report suggests

CASE STUDY Holland & Barrett: focusing on talking to customers

Sainsbury’s launch of Wasabi Home Bento meals also heralds launch of smart packaging in the store

COVID-19

RetailX Coronavirus Consumer Confidence Tracker - 25th March

RetailX Coronavirus Consumer Confidence Tracker - 11th March

Latest Marketing News

Half of UK shoppers unwilling to share their personal data with retailers – but still want a personal experience

17 Jun 2020

Spanish start-up bank Bnext links mcommerce and banking in new step for both sectors

10 Jun 2020

Snapchat taps into social selling boom with launch of dynamic ads

03 Jun 2020

eBay outlines ‘lockdown spend trends’ and points to how important ‘live’ data is to tapping into the ecommerce boom

03 Jun 2020

GUEST COMMENT How to market your eCommerce brand when the chips are down

28 May 2020

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Whitepapers

Delivering on the promise of next-generation and real-time personalisation

How you can be a long-term marketer in a short-term performance world

Permission and the relationship economy

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Frontline

Home delivery companies face significant customer service challenges in the run up to ChristmasExpert partner: Sensée

How businesses can embrace new online payment strategies to maximise conversionExpert partner: Ingenico ePayments

How Will Your Contact Centre Teams Cope With The Festive Season Retail Peak?Expert partner: Sensée

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