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GUEST COMMENT Forget loyalty: why experience is the hottest currency in online retail

06 May 2021by Richard Palmer

EDITORIAL Welcome to the pre-loved, retail rental economy

06 May 2021by Paul Skeldon

EDITORIAL How Moss Bros, The White Company, Sweaty Betty and more are adapting as spending moves further online

04 May 2021by Chloe Rigby

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Marketing

Insight into retailer's performance, on key marketing channels such as social media, email and mobile.

As shoppers interact with brands on 20 different channels, marketers struggle to keep up, study finds

05 May 2021by Paul Skeldon

According to research by Upland BlueVenn, today’s ‘Hybrid Consumers’ interact with brands across a mix of some 20 channels, on average – and they expect their experience to be consistent across all

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Retail experts share their observations and opinions

GUEST COMMENT Forget loyalty: why experience is the hottest currency in online retail

06 May 2021by Richard Palmer

GUEST COMMENT Let’s get real: challenger brands are screwing the pooch on online delivery

04 May 2021by Derek O’Carroll

GUEST COMMENT A reckoning is coming for the e-commerce sector, how to be on the right side

30 Apr 2021by Fran Quilty

GUEST COMMENT The subscription economy has been turbo-charged by lockdowns, but it’s really about long-term value

29 Apr 2021by Dan Ziv

GUEST COMMENT Should our supermarkets become Amazon-style online marketplaces?

28 Apr 2021by Paul Skeldon

GUEST COMMENT A year of lockdowns inspires micro-businesses to head online

23 Apr 2021by Sakshi Anand

GUEST COMMENT Optimising for Asian ecommerce spend: top tips for retailers

23 Apr 2021by Andrew Mitchell

GUEST COMMENT How to avert the cookie apocalypse and increase personalisation

22 Apr 2021by Andy McNab

GUEST COMMENT The high street sales surge is temporary - retailers should localise stores now to ensure their long-term success

21 Apr 2021by Nick Shaw

GUEST COMMENT Retailers can still improve the online experience - and invest in the infrastructure that supports it

20 Apr 2021by Jason Tavaria

GUEST COMMENT The who, what and where of personalised service

16 Apr 2021by Lynne Capozzi

GUEST COMMENT Four big ways the big four can win with ecommerce shoppers

15 Apr 2021by Callum Saunders

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Social influencers have led to the rise in fast fashion, with 30% of shoppers using Instagram for inspiration

How Primark marries digital engagement with store-only selling

CASE STUDY IKEA: friction and the customer experience

CASE STUDY John Lewis: customer-centric delivery

CASE STUDY Holland & Barrett: focusing on talking to customers

Sainsbury’s launch of Wasabi Home Bento meals also heralds launch of smart packaging in the store

60% of global shoppers favour an Amazon Go-like experience, study finds

Debenhams: pressing on with social shopping strategy despite falling sales and profits

Half of consumers prefer a mix of AI and human shopping interaction, but just 10% of companies are willing to implement it: study (updated)

GUEST COMMENT Satisfying the entitled consumer in today’s digitally disrupted retail space

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RetailX Coronavirus Consumer Confidence Tracker - 25th March

RetailX Coronavirus Consumer Confidence Tracker - 11th March

Latest Marketing News

Pandemic deepens channel dispersal for promotions, with email leading the way

13 Jan 2021

Footasylum takes to YouTube for ‘Locked In’ video show to drive marketing and sales in lockdown

18 Nov 2020

How the European Space Agency and a T-shirt are taking social selling on YouTube to new heights

18 Nov 2020

WhatsApp adds ‘Buy’ button to chat turning comms into commerce

27 Oct 2020

Amazon launches US app to pay consumers for data on other retailers

21 Oct 2020

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